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Recent customer comments

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based on 40 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 5.0
  • Location 7.9
  • Room Comfort/Standard 6.3
  • Service 6.8
  • Value for Money 6.4
  • Food/Dining 6.5
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Andrian P.
March 12, 2015
standard room has no aircon
location ok, food is ok
standard room has no aircon, thus we upgraded to deluxe and for bukittingi which is not big city in Indonesia, it is quite costly

January 11, 2015
the best thing about this hotel
locationwise ,it is close to eateries and hotspots

Saiful M.
September 07, 2014
Cheap hotel in Bukittinggi
Cheap, good location, free karaoke

Hairul S.
April 21, 2014

Rafizi A.
December 25, 2013
attentive staffs.. clean & quiet
very clean & comfort. quiet & I like it. location wise not to bad.. especially near main town centre attraction. breakfast ok. downside of it that wifi only available at lobby

Rachel M.
United Kingdom
June 23, 2013
Comfortable and centrally located hotel
Location, comfortable room, 24hr reception
We arrived at around 4am so were happy that the reception was open 24hrs so that we could get straight into bed. The staff were also very kind and offered a late check out so that we could rest. The room was comfortable enough, but a little musty. No a/c, but this is not needed as the mountain climate is cool.

Hendrik T.
February 02, 2013
Dishonest Hotel
The receptionist lied to us and try to put us in the basement floor where the supeior room is located. OUr booking was Deluxe room with AC. We found out later from the staff. The supeior only two option, room with no AC with small window or room with AC but no window. The receptionist told us that we are not the first person complain about the room. Many customers have complained. She pointed out that the room pict on the Deluxe offer is actually the suite room. We are left with no choice but has to accept the superior room. They gave us option to move to thier other hotel which is the Roval Denai Hotel, and upon checking the room, it was very dirty from bed sheet to toilet. With no choice we took the room with no window and with AC. I would recomend other to stay away from this hotel.

Christian V.
January 18, 2013
Very friendly staff, but room dark & rather noisy
Well located, staff very friendly and helpful
We stayed three nights and at the beginning were a little disappointed with the room. There was no shower curtain (but the staff immediately organised one) and the entrance light could not be switched off (problem was solved by taking out the bulb). The bed was good, but the floor (carpet) was quite dirty. The room had a window towards a interior yard, which made it very noisy and people could look inside. There are suites available that open towards the outside, but there is a construction site right next to the hotel, so this may not be the best option. Breakfast was ok. The staff was really friendly and very helpful.

Zairinah B.
December 28, 2012
Great Location but small rooms
We check in late in the evening, about 10.00pm cos we took the scenic view from from Pekanbaru. On our arrival we were told that there was no rooms for us and they directed us to another hotel, Royal Denai Hotel, which was not far from the hotel. We have a confirm reservation which we booked in October. We booked for 3 nights. We stayed one night at Royal Denai Hotel and 2 nights at Royal Denai View. It was most inconvenient for us.

Yuichi O.
December 23, 2015