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Best Western Mangga Dua Hotel and Residence

Mangga Dua Abdad No. 111, Mangga Dua, Jakarta, Indonesia 10730

Very good 7.5
Based on 3212 reviews

Recent customer comments

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Very good

based on 3212 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.2
  • Location 7.1
  • Room Comfort/Standard 7.7
  • Service 7.8
  • Value for Money 7.8
  • Food/Dining 7.2

Ratu R.
October 20, 2015
Quite, comfortable room but bad lift

October 19, 2015

Jackley K.
October 18, 2015
Waterlogged shower place and clogged water sink
Breakfast buffet variety
I was staying in this hotel for 3 nights, but i m totally dissapointed with the bathroom in my room. There is waterlogged on the ground of shower place. Somemore water basin is terribly clogged. I called up the front desk and they sent

Reinier V.
October 15, 2015
Clean hotelhotel, but outside city center
Clean, but not near any restaurants
Clean room, good WiFi, just a little too far out of the city center for my taste. The hotel itself is clean, but the surrounding neighborhood is not. There's an open sewer in front of the hotel, so the smell hits you as soon as you step out. Also, there are rats. The staff speaks English very well and is very helpful. They even made time to call around to get me a train ticket even though most trains out of Jakarta were fully booked. There aren't any restaurants in the area, so take a taxi into town. Or eat at the hotel restaurant. The beer is overpriced, but the food is decent. Just don't expect much ambiance.

Jasmine C.
October 13, 2015
No water, gave bad solution. Long waited lift
Bad experience when we were staying in Best Western. On the 2nd night stay, no water supply. Never inform guest. Until guest realised, it was 10pm. Waited for 2 hours, called the customer service line more than 10 times. The first solution, the staff brought 2 bottles of mineral water for three of us to bath. This was ridiculous. Subsequence solution, the staff and the manager gave us another level of the room. Asked us to take bath there and using toilet at that room. Remain staying at the same room. What kind of solution? Expecting us to use toilet in the different floor, different room at the midnight? For the food, i saw got mosquito were stopping on the breads and donuts. My gosh! For the lift, really long waited. Once we missed out one, the lift will need to wait another 10 minutes. And we did not know why every times, the lift must stop at 15th despite no one press that floor. Up and down also take longer time. So disappointed. The hotel room, we checked in. We realized that the room wasnt ready for us to move in. No fringe, no safety box, did not feel cool when the aircon was on. We called to customer service, they took longer time to fix it. Terrible.

Chiu L.
Hong Kong
October 05, 2015
Value for Money
Price, Location and Tidy
The overall experience is good but just the lifts were terrible ! I spent 10 mins to wait for the lifts coming up. I really have no idea how it works.

September 29, 2015
2 nights stay
friendly staff, big room & cleanliness
My stay at Best Western was alright, except the toilet was always wet due to the water dripping from the aircon pipe. Also the swimming pool was not open due to repairing work. If the shuttle bus to the shopping mall can be provided hourly will be much better. I also do not understand why the hotel asked for RP400000 deposit, even my room charges for the 2 nights already fully paid? Overall the hotel was acceptable.

Frederick T.
September 23, 2015
good fair
location, food, room

Hisham G.
September 21, 2015
Not many taxis know of the hotel
Location is ok, just slightly off the beaten path
Good enough to stay in, though like the comments made by others, the waiting time for the elevator is quite an issue.

Victor W.
September 20, 2015
Great value for money hotel...
Great value for money hotel... great view
Decent experience staying here ... i am pleased with their staff hospitality.. had a few hiccups but acceptable ... like what i told them when i checked out .. good experience but it would have been great if the hiccups was avoided.