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Excellent 8.3
Based on 3112 reviews

Recent customer comments

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based on 3112 reviews
  • Cleanliness 8.7
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 7.9
  • Food/Dining 7.9

August 16, 2016
Good hotel if you're willing to compromise
Small cramped standard room with broken A/C controls (meant I shivered 2 nights away at 20 degrees) and no proper clean lighting. The interior decoration was amateurish and in fact dark & gloomy. The bathroom section was way better than the main room section! No real good facilities (apart from an overpriced spa and basic gym) so was disappointing for a regular business traveler like myself. Will NOT be staying here any more (have decided to go for the Fairmont instead, inspite of the higher price).

Kelly C.
August 12, 2016
Good location
Nice room design, good room service selection and staff is very friendly and helpful

chai F.
August 11, 2016
It was a pleasant stay, there r rooms for improvements.
I was upgraded to executive suite. The room was clean and tidy not as big as expected. The lady in the fitness was unfriendly, keep tidying up the facilities as we were still there playing. Towels at the swimming pool was upon request and was closed @ 6 pm, there4 no towels.

August 08, 2016
Good Location for Shopping lovers, expensive but nice rooms
just beside a shopping mall with a nice garden outside the mall. the room is nice except lack of bathroom privacy. but if the visitor need to do a lot of travel during the visit in Jakarta, has to prepare for the heavy traffic go in and out of the hotel.

Adrian L.
August 07, 2016
High price, high expectations
Location wise is pretty good if you don't need to go downtown. Next to Central Park Mall and Tm Anggrek Mall. Wifi Internet is slow and requires relogin very often which is a pain. For the price paid, it is not value for money. When I asked for late check out on a Saturday which is normally not full, was only given till 1pm!!!

stiven N.
August 06, 2016
Great hotel
Great hotel, helpful staff, the food also good..

August 05, 2016
Great Location, Hotel Cleaniness
Location is convenient for business travellers as it is central and convenient. Hotel cleaniness is good, well maintained.

william C.
August 05, 2016
Expensive but worth it
I stayed there for a night. Clean and cozy room and the staff were responsive and friendly. Breakfast also a feast and enjoyable. The location is also great if you are planning not go anywhere. There are two big malls near the Hotel. I can walk to central park mall just in 2minutes from hotel, the other mall (Taman Anggrek) is about 10 -15minutes walking distance. But if anyone planning going outside the hotel by taxi or car, you may need to spare more extra time due to the traffic jam around the hotel.

Hisayuki O.
August 04, 2016
Almost OK
Shower Room is a little tricky which is handle bar.

desmon G.
August 02, 2016
clean and easy access
The room in 7th floor, the Wifi is not strong enough, sometimes have , sometimes drop. Whereas the room in 12th floor the wifi is stable and fast..