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Very good 7.8
Based on 1432 reviews

Recent customer comments

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Very good



based on 1432 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.8
  • Location 7.4
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 7.9

10 Leo W.
Indonesia
November 19, 2015
NICE SANTIKA
BREAKFAST PRICE LOCATION

4 Ruth H.
Indonesia
November 13, 2015
Noisy stay at Santika Premier
(1) I was give wifi user ID and password upon check in. It was not working however I was patiently trying, thinking it was my phone issue. Upon calling the Business Center the next morning, I was given new user ID and password which worked fine. (2) Extra room card was not working, had to go back to Reception for another check/activation. (3) Dirty fork was not replaced next day..still linger on the desk amongst clean bowls/napkins. (4) Renovation on the floor just right above our room. First morning was Sunday, no works done, which was fine. Second morning was Monday, 8am hammering and drilling noises very loudly could be heard from my room, waking up my tired and sleeping child. We spent all day outside the hotel, so not much issue for us. Upon my return to the hotel (around 10pm) I spoke to the Duty Manager to ensure NO NOISES THE NEXT MORNING as we have to rest. And guess what...8 am next morning NOISES STARTED. Upon complaining to the Manager, noises stopped almost immediately, only to RESTART 30MINS LATER. I made another complaint call, to no avail, at the end I stopped complaining. A Guest Relation Officer turned up on our door to offer apology with a basket of fruits. They obviously did not value me as customer, they realised how noisy my room was and no effort to stop it and make my stay better...My discomfort worth only a basket of fruits. I found this practice unacceptable. While in Singapore, I've got a discounted hotel price however the hotel clearly mentioned that renovation was ongoing so we were advised of the possible discomfort (hence the low rate). There should be a gap floor next to renovated floor, to ensure guests privacy are not sacrificed. I found Santika Premier's practice was selfish and intolerant. PLEASE DO NOT STAY IN THIS HOTEL. Thank you

7.3 Elie G.
Lebanon
November 12, 2015
Elie bou gebrael
The room cleanliness and the morning breakfast
Overall it was a great experience ! You only need to work on the gym because it wasn't very professional

8 Shirley K.
Malaysia
November 07, 2015
Great
Great location and comfortable room
The hotel is near to my workplace.

6.3 Maeve S.
Malaysia
November 05, 2015
Satisfactory
location, service and food

9.3 salemy A.
Malaysia
November 04, 2015
comfortable and clean
1. breakfast 2. cleanliness 3. hospitality
Very good

8 Hassan N.
Singapore
November 04, 2015
Always good to be in Santika slipi
location near food clean friendly service
Always good to be back nice cosy quiet good clean hotel but wifi abit too slow

6.3 Hedzri P.
Malaysia
November 03, 2015
Affordable business hotel
Affordable price, spacious room, nice lobby
Considering it's a 4-star hotel, the price is really affordable. However, unless you really need to be in this area or if transportation is not an issue, the location is not so good. There's nothing much around the area if you want to explore on foot. Lobby and breakfast areas is nice and large. Rooms is large and reasonably comfortable. But toilet is a bit old and run down. The shower head in my room has a broken handle so I have to hold it in my hand to shower.

8 Segar R.
Singapore
October 30, 2015
Nice quiet hotel
Good location, great food and wonderful service
Had a wonderful time. Nice food, great service - very fast check in. good wi-fi, clean room. Transport readily available and quite near to places I needed to go to.

8.3 Yahnita S.
Indonesia
October 29, 2015
Overall good
Cleanliness, food, and location