arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.9
Based on 3275 reviews

Recent customer comments

Filter by traveler type
Very good



based on 3275 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.0
  • Location 7.5
  • Room Comfort/Standard 8.0
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.5

Cheol L.
South Korea
March 29, 2014
Clean, Good service
Upgrade to deluxe suite, fast room service, clean hotel
Location was very good for shopping and enjoying nightlife though I did not have time to enjoy. View from 21st floor on the city was quite good enough Room service was very fast. I called the service for the broken electronic kettle and the service came in no time.

Geert S.
Belgium
March 28, 2014
very bad experience
Professionalism?
Our stay was in one word "bad". The roomservice was extremely poor, with staff making up lies. The staff does not listen to the customers wants and just decide on its own for how and what and after the damage is done they are very good at making excuses. In the Joe's grill, the manager doesn't seem to know about credit cards. The room was in poor condition. The elevators take ages to do something. Both changing room near the swimming pool were just filthy. And the air in the swimming pool area is bathed in the exhaust gases from the kitchen. It's only grease and frying oil you smell. Our room key blocked on our last day, they seemed to have "forgotten" that we booked an extra half day. All in all this is the worst hotel experience we ever had.

Mohammed R.
Malaysia
March 28, 2014
relaxing, fun, enjoyable
good rooms, good buffet spread, friendly attentive staff
the rooms are good, great buffet spread, excellent food for room service, good child-friendly swimming pool (albeit cold). the tv reception was not good which is important when travelling with children. good to have doctor on call service which i required. the location of the hotel is not very convenient for spontaneous evening walks with the children as there is nothing much to see or do closely by. every point you need to go to requires taxi ride. ANCOL is close by but then again needs taxi. the hotel lift is rather slow and constantly packed all the time. overall a good stay nevertheless and my son enjoyed it, which is important to me.

Hsiu H.
Taiwan
March 27, 2014
clean and nice staf
clean. helpful staf, close to trad show

tan W.
Malaysia
March 24, 2014
New, cozy and comfortable
room
the room is very comfortable and clean , big toilet complete with bath tube and separate shower room. staff are friendly and efficient . the Room service attendant speaks good english. Food taste not bad just 1 bad experience that i found a live spider in my ceaser salah ( was ordered tru room service) and the avocado juice was awfully taste

Apple G.
Philippines
March 23, 2014
Big clean and comfortable, good breakfast
Clean, Comfortable and Accessible, Good variety for breakfast, staff is very accommodating and helpful
It was a good stay, the room is big, clean and comfortable. The staff is very accommodating and helpful. The buffet breakfast selection is good and really worth the money.

Kenneth Y.
Malaysia
March 21, 2014
great to be back in jakarta
location food and entertainement
great to be back in Jakarta. The weather was not too hot but it did rain so that worried a little due to possible floods. Nevertheless, the trip was good the hotel was great.

Papa S.
India
March 20, 2014
It was value for money
centrally located, easy access and comfortable

Kenneth N.
Philippines
March 20, 2014
Perfect. Always satisfied each time I stay.
Great staff, helpful concierge, good food.
Perfect stay each time. This is the best Swiss Belhotel property I've stayed at. I will continue to stay gap here for my future visits to Jakarta.

Stella T.
Indonesia
March 19, 2014
Delicious breakfast, swimming poll for kids
breakfast, swimming pool, great location