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2015
Very good 7.5
Based on 986 reviews

Recent customer comments

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Very good



based on 986 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.1
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Service 7.4
  • Value for Money 7.4
  • Food/Dining 7.1

Manojit D.
India
March 14, 2016
Good place
Nice place to stay

Nurulshida A.
Malaysia
March 14, 2016
Dissappointing
Not value for what I paid, aircond problem.. My room was very far & card access to enter room problem although we've change the access card twice.. Food not satisfying..

yuwono U.
Indonesia
February 29, 2016
dirty,old,unworthy
i really feel dissapointed with this hotel start from the room and terrible service from hotel staff, we arrived in the middle of the night around 10 pm and as we arrived no even one staff is helping us to bring luggage down from car, and then the receptionist said that they will give a free upgrade room so we just feels so happy but once we get into room that they said "free upgrade" it was really a nightmare, broken air con and old room, the room that we had was different from what agoda offers, so i called them to change room because air con broken, they move us to another old stinky room, well air con is working but broken, water comes out from air con and make all my luggage wet. i will not suggest this hotel even they put price cheaper 50 or even 70%.. its really nightmare and staff is unprofesional. i guess this hotel is in the middle of bankcrupcy,and when we check out also not even one staff is helping us with luggage, they just sit and chat with each other in the lobby while we taking luggage. this price is not worth for this hotel

Deanna T.
Malaysia
January 14, 2016
If not for upgrade, I will not have enjoyed
Upgraded to private villa
We arrived for our Honeymoon and checked into our Deluxe room. Air conditioning was not working properly, called Front Desk and waited for about an hour before anyone showed up. Came, checked, didn't say anything, said they will check the external compressor and left. We were unsure if they were coming back so we waited. Called Front Desk after half hour and waited and waited again. Finally hotel person came and asked if air conditioning was working which was still not working! The service people did not even have the decency to come back to update us while we waited. It was dinner time and getting late. Finally after raising our dissatisfaction, did they agree to upgrade us to the Villa, which was beautiful. On another note, the beach was a let down as it was dirty and there were a lot of boats going in and out. On top of that, we could see outsiders coming in to use the bathing facilities next to the poolside and even jumping in the pool. The hotel security should not have allowed people to walk in and out if they are not guests of the hotel. Overall, although we enjoyed the Villa, we will not be going back next time.

Steve L.
Hong Kong
January 10, 2016
Good except for the mosquitoes
Comfortable room, value
We were going to stay for 1 night only, and our experience initially was good, esp we got upgraded to Deluxe suite for free. Room was clean and comfortable, and it was rather value for money, so we decided to return for another night 2 days later. This last room was FULL OF MOSQUITOES. Don't get me wrong, I live in South East Asia so I know mosquitoes are common. But that was just bad. I literally killed 1 mosquito every 1-2 minutes! I made several calls to reception to request for something to be done, but I had to go down to speak to manager myself as nothing was done after 1 hour, as I was told that no room of the equivalent standard was available. I had to show the manager a snap photo of all the mosquitoes dead bodies. Thankfully, we got upgraded (this time for a good reason) to a villa. This place would be good if they take care of the mosquitoes.

Steve L.
Hong Kong
January 10, 2016
Good beginning but downhill afterwards
Comfortable room, value
We were going to stay for 1 night only, and our experience initially was good, esp we got upgraded to Deluxe suite for free. Room was clean and comfortable, and it was rather value for money, so we decided to return for another night 2 days later. This last room was FULL OF MOSQUITOES. Don't get me wrong, I live in South East Asia so I know mosquitoes are common. But that was just bad. I literally killed 1 mosquito every 1-2 minutes! I made several calls to reception to request for something to be done, but I had to go down to speak to manager myself as nothing was done after 1 hour, as I was told that no room of the equivalent standard was available. I had to show the manager a snap photo of all the mosquitoes dead bodies. Thankfully, we got upgraded (this time for a good reason) to a villa. This place would be good if they take care of the mosquitoes.

troy R.
Indonesia
January 05, 2016
old but clean neat and well maintained
great location, warm staff and best landscape
when we were check in they upgrade our rooms to deluxe suite n no add charge. everythings was good as we expected, only the variety and amount of breakfast lil bit less.

marcia A.
Indonesia
January 05, 2016
Nice Hotel
Nice Hotel, Clean, and like in little jungle
Nice hotel, clean, good staff and big hotel area. but the breakfast standart. they don't have cereal and not many choices of the menu

Teng T.
Malaysia
January 02, 2016
average
-
alot of mosquitos, air con not working

PAULINA K.
Indonesia
December 29, 2015
nice hotel with big pool
spacious room, friendly staff, big swimming pool
love to back to this hotel, have spacious room, friendly staff, big swimming pool, close to the beach, and quiet sorrounding