arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

Excellent 8.2
Based on 1152 reviews

Recent customer comments

Filter by traveler type

based on 1152 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.2
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.8

8 Siti H.
April 14, 2016
Good location
I like the fact the hotel is perfectly located in front of the Merdeka Walk. The breakfast was good, there were many choices. They have gym & spa too- it was very convenient. However the apartment room cleanliness would need improvement.

8 christine S.
April 12, 2016
Kamar bersih
Bersih, nyaman. Lokasi strategis

8 Sigit T.
April 10, 2016
Perfect Location
Pros: location, breakfast, comfort. Cons: smell of smokes at lobby.

8 madon O.
April 10, 2016
Good place to stay in medan

7.2 Zulfarida H.
United States
April 09, 2016
A good hotel to stay.
I will come back and stay at this hotel again.

10 Setiawan L.
April 08, 2016
Must rate 10 at this service

6 Joseph D.
April 08, 2016
A heritage, but that is it
During our stay, we found it easy to go around the city with the available cab in the lobby area. The security guards at the front of the hotel were also kind and friendly toward all guests. A plus. However, when we were in the building, we found some details need to be given attention for more satisfaying impression on its guests: 1. Our room, Aston Spa, at 11 floor seemed to be an old room. I could see that the wallpaper had broken around some corner. Moreover, you could clearly hear the noise from the airconditioning. I could tolerate the noise, but it was indeed not comfortable. 2.Daily staffs seemed to ignore us when they see our coming to the hotel / elevator. It would be nicer to have some smile from them or even a light chat. 3. Bathroom amenitties are cool. They provide your basic needs, not branded, but it was complete. However, the arrangement of the bathroom seemed a bit strange for me: the stair to the bath area is too high and the area in front of the toilet seat is tooooo (way too) narrow to sit comfortably. If your are choosing Aston, try their other room instead of Aston Spa.

8 christine S.
April 07, 2016
Kamar bersih
Kamar bersih & staff ramah

6 novy W.
April 02, 2016
good place, good service,

5.2 cathrine C.
March 31, 2016
reception was awfull when i check out. and they call us to pay for tax when he products are already paid when we are checking out.