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Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

Excellent 8.2
Based on 1159 reviews

Recent customer comments

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based on 1159 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.8

Windy P.
September 23, 2014
Good food, not so friendly employee
food, room comfort, food
I love how comfort the room was and they got more variety of food on restaurant. But I wonder do they have twin size bed, because i didnt get twin size bed for both premium deluxe and deluxe. The excuse was no room with twin size bed left. Thats okay. The security wasnt so friendly and they got another gate from the wing side of hotel but i thought that was useless. I want to go outside about 10 p.m by walking because i want to go to the building on the right side of hotel, i thought the gate was open but it closed so i have to walk circled from front gate! The security excuse was "it closed because there used to be a general pedestrian (non hotel guest) went through hotel gate but me ans my family were a hotel guest but they didnt even open the gate and we have to walk to the front gate and circled to our destination! Me and my fams werent pleased with that thing. Is it that hard to open the gate just a little space for us to went through? Overall my visit gave me a pleasant experience except that right wing gates.

Keke A.
September 17, 2014
Contemporary Interior, Colonial Exterior
Design, location, service
The hotel has a very well preserved colonial exterior and yet the interior is very contemporary. Heaps of restaurants around.

Morina S.
September 12, 2014
Nice place. Comfortable room. Good location

Abdul S.
September 11, 2014
Superb and friendly staff
They have everything
This hotel is really superb and come with full facilities.My kids really enjoy their bath tub and swimming pool.

Linda S.
September 10, 2014
good hotel at strategic location
location, room n good price
It was nice room and clean . Location is at stategic place.

Raja M.
September 10, 2014
Worth staying
Great Hospitality, good people n best foods

Stella S.
September 10, 2014
Review of hotel stay in Medan
Security, convenience and space
Room Check-in was late by 1 hour till 4pm. Stayed there for 3 nights, bedsheet was not changed. Breakfast on Sunday was bad because a lot of dishes were finished and not replenished even though it was not 9 am. So remember to have breakfast early! Although the rooms were supposed to be non-smoking rooms, we could smell cigarette smoke when we were in the rooms.

Andreani M.
September 05, 2014
Great Location
Great Location, clean and spacious room

Eddie N.
September 05, 2014
Location, amenities, security
Great hotel

September 04, 2014
Good Hotel
Location,Food & good staff
Great hotel