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Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

Excellent 8.2
Based on 1151 reviews

Recent customer comments

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based on 1151 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.2
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.8

9.2 Suyanto F.
March 29, 2016
Clean, convenient, Comfy
Clean, convenient, Comfy Our usual stay in Medan

8.8 CHEAH S.
March 27, 2016
Freindly staffs , Good securities and location.
Stay for 3 nights and overall happy with the hotel. Minor hiccups : Room air con can be a bit noisy and were only provided with newspaper on my 1st night.

9.2 Muhammad J.
March 21, 2016
Short stay

6.3 Tan B.
March 21, 2016
clean and strategic location
cleanliness, friendly and convenient
Everything was fine except the hotel was calculative in printing just 5 pieces of A4 size black & white boarding passes before checking out. I have been to many hotels worldwide and never been charged for asking the hotel to help me print merely 5 pieces of A4 size paper for the flight boarding passes. Perhaps the management should view this seriously, how much does it cost and how much will it costs for the "unhappiness" of the customers. Please think about it....

9.2 LIZA R.
March 08, 2016
Nice location, nice breakfast, nice staff
Location, staff, room, breakfast and facilities are within expectation. The only that I would like to comment was, the staffs at the reception table did not seem able to cope with guests at the front desk. I notice that there were guests who were complaining about the price and the staff did not know how to explain, guests who were crowding the front desk thus blocking other guest from checking-in or out and staff did not politely ask the guests to give way, staff also did not give clear answer as to how to get a taxi. It really helps if the front desk staff speaks English too. Those were my observation as I was about to check-in and check-out. Otherwise I am very happy with the Grand Aston City Hall Hotel.

8.7 Mark Z.
March 04, 2016
value for money with geat gym/spa
Staff / gym/ price
Tried various hotekl in Medan as a frequent business traveller from Singapore, I return to this one now every time Great value for money, large rooms and very good gym/spa which doubles as a gym club in town. Staff is also very friendly. I prefer the hotel over the Appartments as these are further away from the hotel facilities and the hotel rooms are large enough for a comfortable stay (especiially the premium de luxe).

7.3 Weng C.
February 25, 2016
no comments
no comments

8 syed H.
February 24, 2016
good service and location
location.....near food market@merdeka walk

9.2 Charles L.
February 24, 2016
Good location, Very clean and attentive staff
One of the better hotels in Medan

10 Muhammad J.
February 22, 2016
Short trip