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Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

Excellent 8.2
Based on 1159 reviews

Recent customer comments

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Excellent



based on 1159 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.8

Tan B.
Malaysia
March 21, 2016
clean and strategic location
cleanliness, friendly and convenient
Everything was fine except the hotel was calculative in printing just 5 pieces of A4 size black & white boarding passes before checking out. I have been to many hotels worldwide and never been charged for asking the hotel to help me print merely 5 pieces of A4 size paper for the flight boarding passes. Perhaps the management should view this seriously, how much does it cost and how much will it costs for the "unhappiness" of the customers. Please think about it....

LIZA R.
Malaysia
March 08, 2016
Nice location, nice breakfast, nice staff
Location, staff, room, breakfast and facilities are within expectation. The only that I would like to comment was, the staffs at the reception table did not seem able to cope with guests at the front desk. I notice that there were guests who were complaining about the price and the staff did not know how to explain, guests who were crowding the front desk thus blocking other guest from checking-in or out and staff did not politely ask the guests to give way, staff also did not give clear answer as to how to get a taxi. It really helps if the front desk staff speaks English too. Those were my observation as I was about to check-in and check-out. Otherwise I am very happy with the Grand Aston City Hall Hotel.

Mark Z.
Netherlands
March 04, 2016
value for money with geat gym/spa
Staff / gym/ price
Tried various hotekl in Medan as a frequent business traveller from Singapore, I return to this one now every time Great value for money, large rooms and very good gym/spa which doubles as a gym club in town. Staff is also very friendly. I prefer the hotel over the Appartments as these are further away from the hotel facilities and the hotel rooms are large enough for a comfortable stay (especiially the premium de luxe).

Weng C.
Malaysia
February 25, 2016
no comments
no comments

syed H.
Malaysia
February 24, 2016
good service and location
location.....near food market@merdeka walk

Charles L.
Singapore
February 24, 2016
Good location, Very clean and attentive staff
One of the better hotels in Medan

Muhammad J.
Malaysia
February 22, 2016
Short trip
Relaxation

Andy P.
Indonesia
February 22, 2016
nice room at Aston Spa
Nice room design, good service, friendly staff
I stayed at ASTON SPA room which is very very nice. the staff are super friendly. the foods there are great. Great Bfast. got my dinner at Ji Long chinese restaurant which offers very good foods. located at the heart of Medan. walking distance to Merdeka Walk which is a night food and drink places you can find . open until very late

Lie P.
Indonesia
February 18, 2016
Chain hotel with bad service
I have to make amendment of my stay and try to do the changes at supposedly arrival date but the hotel would not agree to change and it seems that they don't care about the difficulty of the guest. would not pick this hotel anymore in the future

Gregory S.
United States
February 17, 2016
Great location, not a five star
Hotel with simple rooms and mediocre staff. Nice breakfast, but overcrowding (which in fairness was due to Chinese NY) meant that options weren't rapidly replenished. Front desk wasnt particularly helpful with a lost passport issue.