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Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

Excellent 8.2
Based on 1151 reviews

Agoda Verified Reviews

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based on 1151 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.2
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.9
  • Food/Dining 7.8

9 Thomas A.
January 01, 2016
Nice stay
Location (centre of city), very spacious room, good facilities.
Stay was only for one night. Wifi was excellent - very fast. Room was very nice, swimming pool was nice as well. Good to note that no durians are allowed in the room (heavy penalties if you do, which is good).

7.7 sharil R.
December 31, 2015
Friendly staff and food with location
Nice hotel and nice location

10 Frank M.
December 28, 2015
Underated - This is the Best Hotel in Indonesia
Safety, High Quality Standard, breakfast
This is the fourth time my family and I have stayed at the Grand Aston. It is superb and I say that from a wide experience of travel throughout Asia on business and leisure. The breakfast for example is unbelievable...where else could you have Soursup juice for breakfast??? In our Brisbane,(Australia) home we actually have growing a Soursup tree. The cook (name Aade) even offered to make me some Bubur as I was telling him about I used to eat that. The shuttle to the train station is excellent as that provides a 30 minute fast trip to the bandara Kuala Namu. Up until now we relied on relatives to drive us the 1 hour plus "horror" road trip to the hotel from the airport. OMG the driver waited for me at the rail station to be sure he collected me..all this is a free service..I looked for ideas to improve the hotel and can only say the ceramic tiles around the pool were very slippery and someone could slip and fall. I think the chlorine in the pool water somehow makes the surface more slippery? I will continue to stay at this is so far above the rest..I rate it 5 star, no question, thanks to the staff there for being so helpful.

6.3 Aik O.
December 28, 2015
old hotel
Old, location, service
Good service in general, good location, rather old rooms though.

9.3 Amir S.
December 27, 2015
best room clean room food ok
best location food ok easy tranportation and the room is nice

9.3 Chiew N.
December 11, 2015
Good location, great hotel
Clean, good security, great location
very comfortable n clean.Check in n out a bit slow. Courteous staffs

9 Stella J.
December 05, 2015
Great hotel
Good food, nice room and great location

9.3 Yuli R.
November 29, 2015
Comfy night @Spa Room Type
Room, Clean and Great Breakfast
The staff on receptionist desk, not smile at all and very efficient words to me. I thought that's not nice. The staff from housekeeping its too long to gave us an aromatherapy oil for our burner, and not checking that's in fact there's no matches in the box. So my bath without aromatherapy, so dispointing. Anothers, absolutly fine.

6 novy W.
November 18, 2015
good design
Had a very comfortable stay. Proximity to main attractions makes it so much better

8.3 Muhammad J.
November 15, 2015
3 days in medan
Food, entertainment n environment