arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.4
Based on 1263 reviews

Recent customer comments

Filter by traveler type
Very good



based on 1263 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 6.9
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for Money 8.0
  • Food/Dining 6.2

Sukiahwati H.
Indonesia
May 25, 2013
Convinient location for day and night
At central business area, nice lobby, help staff
Hotel in one way busy street in business area, but there not trafic jam in front of the hotel. There are some becak and taxi outside the hotel that can bring you anywhere in Medan. Staff are very help full in arrange transportation (becak or taxi) Hotel taxi also available in concierge. Room large and clean. Breakfast not so impressed but ok/average.

Beng T.
Malaysia
May 21, 2013
Comfortable and affordable
Clean, comfortable and affordable

Ricky M.
Indonesia
May 19, 2013
nice clean rooms, good breakfast,
breakfast, clean room, good service

yun K.
South Korea
May 18, 2013
Considering the room charge.
Clean and large room
Poor access from downtown. Hard to get taxi. But room is satisfactory.

Juergen H.
Germany
May 17, 2013
good value for money
good for a stopover
Not far from the airport and also the main attrations of Medan can be reached by a 20 min walk. Breakfast is very poor but the food in the restaurant is ok. A travel center help you to organize your trip. Staff friendly but the Hotel taxi is very expensive.

ZIRAWANI B.
Malaysia
May 16, 2013
very good room
comfort room, nice staff, very acceptable food
everything is good, they change my room from superior to executive - really appreciate that, thanx to them.

Andri E.
Indonesia
May 12, 2013
Good location, nice and big room
big room, lux room
nice and excellent, i will going back to stay to this hotel if i go to medan

AUGUSTINUS H.
Indonesia
May 12, 2013
I am surprised that somebody likes it
average hotel, Not bad not too good
This is simply the worst hotel we have ever stayed at. Unfriendly personnel (the receptionist could have taken pains to say "hello" and "please"). Disgusting old bed linen burnt by cigarettes. Same goes for curtains. Push the window with your hand and I will not be surprised if it falls out. The worst room service ever - they did not even find time to stir instant coffee (and it was not mentioned that it was instant in the menu). There is a karaoke downstairs, so do not even dream of sleeping earlier than 2 a.m. The first night was enough for us to cancel the second one. Breakfast was awful.

PAIBOON C.
Thailand
May 07, 2013
Nice room and comfortable
Comfortable bed, Big and clean room
Great. Staff is nice. Comfortable bed, Big and clean room, friendly user support and good services provided.

John S.
Australia
May 04, 2013
Great hotel at very reasonable price.
Good price, good location, friendly staffs
Everything about this hotel is excellent!! Except that everywhere even in the rooms people (most locals) SMOKE... When we checked in, the room was so smelly from cigarettes smokes, the bed linens smell smoke, the curtains smell..... In the restaurant (breakfast time), most people smoke, makes the whole area was unpleasant. I can understand that hotel management can't do much about this as majority guests are locals and smokers. I take my hat off for the staffs (waiters, bellboys, housekeepers,) who have done the great jobs and very polite and friendly without expecting tips. I recommend the whole hotel building should be NO SMOKING ZONE........It would be great, but it would be OUT OF BUSINESS.