arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 2362 reviews

Recent customer comments

Filter by traveler type

based on 2362 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.7

May 27, 2015
good location in medan
food, location and accessibilty
Good staff, prompt service by housekeeping staffs but room is a bit small for superior deluxe type.

Brian W.
May 26, 2015
Always a great stay
Location, price, comfort
I always stay here when i Medan. The breakfast is great and the rooms are comfortable and the bathhouse is great too.

Ron L.
United States
May 26, 2015
I have stayed at the hotel one time
location staff mall
The hotel is over priced and overrated. It is good, but not great. We stay in Medan a lot and the food and room is over priced, especially in comparison with the Gran Serela and the Aryaduta.

Ko S.
May 26, 2015
good location with the mall
location, service and clean
comfortable and good location

melissa A.
May 24, 2015
really disappointing
location, some nice staff

Yong L.
May 23, 2015
Nice Stay
The free shuttle service to/from Sun Plaza mall, service level from all staff, room size
I only spent a night in the hotel as it was just an overnight trip. The staff were all very friendly and went out of their way from early check in, arranging shuttle services and fixing small things that didn't work in the room. Very happy and will stay there again.

Suhardi B.
May 20, 2015
value 5star in strategic location
nice clean rooms,efficient reception staff and.good spread.of.breakfast
All good in terms of service,clean rooms and replenishment of breakfast spread during peak hour...too at juice center and cups at coffee counter

Felix B.
May 19, 2015
Good Stay
Clean, comfort, nice service

Lie N.
May 18, 2015
over my expectation
clean and friendly staff

Juwita H.
May 17, 2015
nice stay
facilities, price, location