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Excellent 8.2
Based on 2362 reviews

Recent customer comments

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based on 2362 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.7

John M.
United States
April 25, 2014
Favorite Medan hotel
Pool spa area, buffet breakfast, attached mall
Pleasant stay everytime. The pool spa area has sauna, steam, hot tub, cold plunge pool, outdoor roof top pool with kiddy pool and gym with treadmills, bike, eliptical and dumbells. If you can't find a favorite at the buffet breakfast you aren't hungry! Extra bed cost $35 per night which is a bit much when the room is only $62. Staff is very attentive and friendly.

Tommy G.
April 23, 2014
fantastic, clean, comfy
fantastic and superb

Susi H.
April 22, 2014
Centrally located, side by side with shopping mall, nice surrounding
We love it, although it was out second option from JW Marriot.

April 21, 2014
Great stay in a great hotel
clean and comfortable rooms, friendly staff and close proximity to shopping malls
I stayed at the non-smoking deluxe room. I was surprised that the room was spacious and immaculately clean. Interesting L-shaped layout with a short corridor. The bathroom had a separate bath and shower area. Stayed at the 17th floor. Great view of Medan during the day and night with their floor to ceiling windows.The free LAN and wifi in the room was working at a decent speed. The cable channels were more than sufficient to keep you occupied should you choose to stay in the room. The beds were extremely comfortable. I was impressed with the room cleaning staff who folded my tees neatly. Good spread of international and local dishes at breakfast. Just remember not to smoke in a non-smoking room. If you do, that will attract a hefty penalty. One setback is that the walls are thin. You can hear your neighbours if they are loud. Just keep it low. The hotel is co-located with Cambridge Mall where abundant food options exist. A 5-10 minutes walk will bring you to Sun Plaza which is larger and has plenty of dining and shopping options including SOGO. There is also a Cineplex there. Have stayed at the Swiss-Bel chain of hotels before. They never disappoint.

April 19, 2014

Yoke W.
April 17, 2014
nothing to complain

Yoke W.
April 17, 2014
Thumb up
Good location and friendly staff.

Yoke W.
April 17, 2014
good location, Clean & Big room

Yoke W.
April 17, 2014
Thumb up
Good view, warm & clean

Yoke W.
April 17, 2014
Location, good environment & warm