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2015
Excellent 8.2
Based on 2369 reviews

Recent customer comments

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Excellent



based on 2369 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.0
  • Food/Dining 7.7
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Hendro W. from Indonesia
Families with young children
Stayed 4 nights in October 2013
Unforgetable
Great location, Large n very comfortable room, close to shopping area
I would stay here again next time i arrived in Medan
Reviewed December 21, 2013

Windalina S. from Indonesia
Business travelers
Stayed 6 nights in December 2013
nice
room location price
This is my second time stay in this hotel for business, the staffs were nice and helpful. The rooms was big and clean but the internet was very slow. Really enjoy the breakfast and room service menu. A very comfortable and clean hotel. Nice hotel, good location, very friendly staff BUT a smokers haven. Smoke in the lobby, corridors and rooms. According to staff only has 18 non-smoking rooms out of 100+ rooms. Even in the restaurant I saw a couple of guests walking round with cigarettes in their mouths while getting food. As one review said - a big ashtray. Had to seek medical treatment for my sore throat after just 2 nights here. Ironically, in the bathtoom guests were advised to be more environment friendly when using water and laundry. Left a comment note for the GM but todate no response. Would like to stay here on my next visit but not until it becomes more friendly to non-smokers. Have stayed at Swiss-Belhotels in many parts of Indonesia and as part of a big chain, I am quite surprised at this location.
Reviewed December 21, 2013

prana M. from Indonesia
Couples
Stayed one night in December 2013
nice room and smell good
clean bath room,large room, and comfort bath
now the grand swiss bell medan have a quick chek in and out,, alarge room and clean bathroom make our stayed more comfortable...
Reviewed December 20, 2013

Dharmayanti K. from Indonesia
Business travelers
Stayed one night in December 2013
good hotel with good location
location, location, room
good hotel with good location. access to shopping mall and city center
Reviewed December 20, 2013

chi M. from Singapore
Business travelers
Stayed 3 nights in November 2013
great place. centrally located
good location, good room and nice breakfast
the durian in medan was good and cheap. there are also a lot of food you can buy as souvenir in medan such as log cake, kueh lapis and cake.
Reviewed December 19, 2013

Gunawan H. from Singapore
Business travelers
Stayed one night in December 2013
nice
nice
very nice, near supermarket, near mall, near shopping mall
Reviewed December 17, 2013

Gunawan H. from Singapore
Business travelers
Stayed one night in December 2013
very nice place to stay
near city, near supermarket
impressive, near city, near supermarket, near shopping mall
Reviewed December 17, 2013

sam C. from Malaysia
Families with young children
Stayed one night in December 2013
the buffet breakfast limited choices.
nice view, clean, close to shopping center.
Reviewed December 17, 2013

Loh T. from Malaysia
Groups
Stayed one night in December 2013
Enjoy the facilities
Centrally location, nice facilities, friendly staff
The hotel has an entrance to the shopping centre (Cambridge City Plaze)and 1km distance to Sun Plaza (Currently is the biggest mall in Medan).We spend most our time in enjoying the facilities like gym, swimming pool, Jacuzzi etc. The elevators speed need to be improved as we have to wait for a long time if there are too much guests using them. The condition of room is a bit dark.
Reviewed December 17, 2013

sigit S. from Indonesia
Families with young children
Stayed one night in November 2013
Nice location in city area on medan
Location, eating place, shopping areas
Definitely will come back to hotel for next visit to Medan
Reviewed December 16, 2013