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Excellent 8.2
Based on 2362 reviews

Recent customer comments

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based on 2362 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.7

julianti J.
October 31, 2013
good hotel for business
location, breakfast, large room
I had a bit problem when checked in. The check in time was supposed to be at 1 pm but I had to wait until 3 pm to get the room because the rooms weren't ready. Entirely good stayed at this hotel.

Isabella W.
October 31, 2013
Great Room. Great Bed. Poor WiFi
Big Bed. Quiet Room. Great Location
Stayed for 2 nights for business event. Love the room. It was clean, spacious, has great bed. Ultimately awful internet connection

Siwi R.
October 30, 2013
Best location, close to shopping center and easy
Clean, good service and nice staff
I am feeling great and would like to stay in this hotel again someday and would recommend this hotel to friends and colleague

Fransisca K.
October 29, 2013
Locally centered hotel in Medan
Location, nice bathroom and shopping mall
We was booking two rooms for business colleagues, non of us are smokers, but they put one of us in smoking room. The hotel & the non smoking room was very nice. But the smoking floor is very terrible! If you are non smoker, you need to be careful when you book the hotel room in Medan via Agoda, you have to note : NON SMOKING ROOM.

Mary M.
United States
October 29, 2013
Excellent view of city, rooms were great!
Cleanliness, efficiency, price
After a stay in the Sumatra jungle, the Grand Swiss was the luxury we were looking for. Clean,big rooms with an excellent bathroom, gave us the respite we were looking for. Staff was accommodating and attentive to all our needs. The roof top restaurant had fabulous views of the city at night.

Mohd R.
October 28, 2013
breakfat/clean roo/efficientcy
The room was great. Easy access to the mall. Nice spa and gym. Unfortunately they have an unprofessional members for the gym. The spa should be relax but turn to similar night market environment. The members talk and laugh too loud like no body business. I just step out after a couple minutes due to irritation from their behavior.

October 28, 2013
nice room, comfort bed, near to local food.
comfort bed, city area, nice design
great and satisfied. it just need to improve the kind of food of breakfast.

Jafar S.
October 27, 2013
great & nice experience
centrally located, great breakfast, very nice room

Michael H.
October 27, 2013
Centrally located hotel with next door mall
Location, friendly staff, nice room
It was a pleasant stay it the hotel and the staff were friendly and attentive.

lee M.
October 25, 2013
this hotel can't rate as 5 starts, below standard
not worth the money, 1st 5 star hotel I stayed can't find a meat for breakfast. this hotel can't rate as 5 star, the service from the front desk and the food and the condition of the room is disqualify as 5 star hotel, i am not going to stay there again....