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2015
Excellent 8.2
Based on 2362 reviews

Recent customer comments

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Excellent



based on 2362 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.7

Ho K.
Malaysia
August 12, 2013
Cosy and comfortable
Large room, clean and nice bed

Hua H.
Malaysia
August 10, 2013
Good Breakfast, Nice room
Breakfast, Nice Room and Good Service.
I choose to stay this hotel because I did stay at this hotel last year. the hotel breakfast got many variety of food and drink, especially it provide coffee maker to make the fresh coffee drink to customer. the hotel staffs are very friendly and provide the fast and good service to the customer. Overall I am satisfy to stay in this hotel. the only comment is I hope they can improve the lightness of the room light because the room is still feel dark ever you on all the light in the room.

Georgy P.
Indonesia
August 08, 2013
It is also fun for family
Centrally located, good for family as well as business, good resto nearby
It was pleasant, good resto nearby, good also for family gathering

Yudi H.
Indonesia
August 07, 2013
Unforgettable city view
Location, food, easy access to shopping
Got the best price from Agoda, and got room at 21st floor. I got the best room position which heading to the west with city view. It was a romantic view at night, and my partner cannot stop telling her friends about how romantic was the city view....

LARRY P.
Australia
August 05, 2013
Great hotel, i always stay here. I will be back
Location is the best in Medan, Great rooms and service. Great value
As usual I totally enjoyed my stay, its like my home away from home. I think I'm up to my 10th return visit to this hotel and I've stayed at most of the hotels in Medan. Including Marriot and Grand Austin. This is the best value, comfort and location

Harianto T.
Indonesia
August 05, 2013
good location, small room
good location, small room, adjacent to shopping centre
staff was quite friendly. and check in is not a hassle at all.

abdul R.
Malaysia
August 04, 2013
very good n nice loction
can see the town.fantacy moment..relax
very good and felleng happy stay there..curently there town cal live it esy..

David W.
Australia
August 04, 2013
Nice hotel but beware of taxi drivers
Comfort. Food. Close to shopping.
Nice hotel. Comfortable stay. Room was very nice. Room service appeared with cooked meal when they said they were going to, and the food was excellent. The wine was also fairly reasonably priced - apparently a rarity in Sumatra. Hotel was right next to a shopping mall, with other shopping areas in the vicinity also. We were only overnighting so didn't take much of a look. Staff we dealt with had excellent English. Our only negative is not really about the hotel itself but about the taxi drivers we used. The international airport has moved from 2 km to 40 km out of Medan, and it would appear that Medan taxi drivers are now using this as an opportunity to suck as much money as possible from international visitors. The taxi we took from the airport drove so slowly that we were passed by faster traffic on both sides, the driver ignored the new tollway and stopped frequently in the middle of the main road to let traffic out of and into side roads. The driver then complained to the hotel concierge about us. On the return journey the following morning the hotel arranged a taxi for us. When we erached the airport the driver demanded Rp200000 from us rather than the Rp135000 that was on his meter. We had booked a taxi rather than the hotel's airport transfer. Reception wanted to charge us Rp300000 for the transfer despite the price on the Agoda site being shown as Rp250000.

Melinda A.
Indonesia
July 31, 2013
nice hotel. friendly staff. large room
near city. easy to access. clean
Hard to find parking lot in the hotel. in the morning theres no gate is open when we want to going out from the parking lot

Steve A.
Australia
July 30, 2013
Nice room, great value
Nice Room, great breakfast, huge shopping centre adjacent
Pleasant stay. Nice room with great view. Large shopping centre next door. Great value hotel!