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2015
Excellent 8.2
Based on 2369 reviews

Recent customer comments

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Excellent



based on 2369 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.0
  • Food/Dining 7.7
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Greg S.
United States
December 03, 2015
Swiss retreat
location , comfort , breakfast
really enjoy this hotel

Leo H.
Indonesia
November 30, 2015
Worst Hotel, dont deserve the stars
Worst Stay in Medan. The only good this is only location & attached to a mal. The rest is doomsday. Room is old and dated (5 stars? - wow, there must be new qualification for being a 5 stars hotel). Lift is slow. The bathroom flooded and only 1 large towel available. The curtain is broken, the lamps being over used and noone replace them. The refrigerator is warm. The bed is old and squicking - I'm 67kg and still the bed suck you in because its too old and no suspension. Finally, during my 1 day stay I made 2 phone calls (a toll free number) to change my Garuda Flights. Each call is 9 mnts and 10 minutes - total is 19 minutes (this is local domestic at a toll free number). My advice to you if you're staying here is to be careful by all the nickle & dime by the hotel management. Staff must be underpaid because they keep asking you for tips or offer you to find a rental car even a massage girls. Again, very very very annoying hotel and I would rather more money to stay at the JW Marriott or the Aryaduta or even the Santika. This hotel is surely overrated.

Ludwina M.
Indonesia
November 28, 2015
Good
Location, rate, cleanlyness
Comfortable

Tony J.
Indonesia
November 26, 2015
nice hotel except the food
room, location and cleanliness
in general the hotel is good.

yi Y.
China
November 22, 2015
QUITE CLEAN AND GUD SERVERS
BREAKFAST CLEAN KINDLY

Elfi S.
Indonesia
November 16, 2015
Cleaness is question mark
staff, staff, food
very surprising for 5 stars hotel, this should be 3 stars hotel, since the bed n pillow quite dirty and there is also some water mark on the wall outside bathroom, luckily the staff can change the other room for me.

Rusman R.
Malaysia
November 01, 2015
Aa
Aa
On 31st Oct 2015, second night og my stay I couldn't sleep after 3 am in the morning till morning. People staying in the adjacent rooms were making lot of noise.. practically non stop. My room was 1112.

Adriana T.
Netherlands
October 29, 2015
Prima voor stop over
Service clean quiet
Beside of the smog it was a good hotel

CHEE K.
Malaysia
October 10, 2015
So so hotel..
Not sure
Just a so so hotel.

Fanna O.
United States
October 06, 2015
Mr.Moss
Convenince, Great Breakfast, Shopping
Great!!!