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Excellent 8.8
Based on 1419 reviews

Recent customer comments

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based on 1419 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.7
  • Food/Dining 8.5

sherly S.
January 18, 2016
Delightful new year stay with my little one
Location, Cleanliness, Breakfast
It was a delightful stay with my husband and one year old daughter. But the swimming pool was too cold so instead I took her to play in the bathtub. Luckily she was satisfied. The service was not I expect from a 5 star hotel.. There was no welcoming drinks, we got our room only after waiting for 2 hours at 4pm. There was no smile from any of the staffs and it was chaotic when we queued for breakfast.

hendra H.
January 17, 2016
Nice hotel
Amazing..clean and the big hotel
so happy

Irene T.
January 17, 2016
Great stay
Room standards, location, value
The stay was great and up to the 5-star standard.

January 15, 2016
Easy get shopping area
COmfort , Easy , Best room
enjoy in pool side

January 15, 2016
good room
easy , clean , good
we enjoy in the room and pool

Mario L.
January 11, 2016
Good hotel but bad maintenance
Good location, nice staff, good price
The hotel was great, the location is perfect, right in the middle of the city, you can get any food around this hotel. Unfortunately, during our visit there in last day, the flush in the toilet wasnt work, they said there some problem in their pipe or something. For 5 stars hotel, this was a fatal mistake.

Anton ..
January 09, 2016
the place is so strategic, the room is clean
comfortable, clean, strategic place
vacation on JW Marriott

hendra H.
January 09, 2016
Nice hotel design

Nazly S.
January 08, 2016
Excellent hotel
Friendly staff, good location, nice hotel
Although only 1 night for transit in Medan, but this is the hotel that I'll staying in Medan in the future.

Ucci M.
January 04, 2016
Good Staycation
room, luxury, good food
it was great! me and my husband had a staycation and this was the second time we had it in JW Medan. I love the room and the breakfast, although I must say their tea and coffee were overpriced for the quality (especially the coffee!). It was a crowded when we stayed there (2nd of January). The management should have been more prepared, I queued like half an hour to check out, there were only two staffs in the receptionist handling all the crowded. We also had to waited almost an hour when we requested for robes and extra slipper. Overall, it was a nice stay and we sure will go back next time.