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Recent customer comments

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based on 1441 reviews
  • Cleanliness 9.1
  • Facilities 8.5
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.7
  • Food/Dining 8.5

italiana S.
December 22, 2015
everything okay.except pool and spa not too clean
room big enough for fam with children
Quite satisfying overall...except pool and spa..not too clean amd not comfy like other branch of mariott in other city..towel also not too clean , need to be change so the color not seems like unwashed

hanry S.
December 20, 2015
Good location..nice bathroom.
Swimming pool.location.breakfast

Iram M.
December 16, 2015
Internet not free
Breakfast buffet
The staffs were helpfull when i asked about transportation to danau toba, i was expecting to have a nice decorated room for my husband and i as i mention in my special request that this will be our honeymoon, unfortunately nothing at all. The breakfast were awesome! But the price is quite expensive as it did not provide free wifi in the room. Even cheaper hotel compared to jw marriot can provided free wifi in the room for customer. That was quite dissappointing.

hendra H.
December 12, 2015
Nice hotel
Very friendly staff,clean and safe
Like it and always amazing

Chi K.
December 12, 2015
Best Hotel to Stay!
Extremely comfortable, clean and safe!
Look nowhere else but JW Marriott Medan for your accomodation! The rooms are extremely clean and spacious, food is great, and staff are helpful. I will definitely stay here again if I'm back in Medan. They also have security screening at the door, which made us feel safer staying in this hotel.

Diane C.
December 03, 2015
good quality hotel
friendly, comfort, good location

Tong Z.
November 27, 2015
Staff is not so helpful.
Excellent city view, convenience, spacious
The hotel is equipped with good hardware. However, the hotel staff just simply refused to help when we called for a help to pick us up from a nearby Shopping mall in the late night. We were stuck there for two hours due to the heavy rain and unavailable taxi. We, four guests, called three times within two hours and only got the answer of "No help can be provided" even we were willing to pay. Later we had to walk back hotel in the rain and crossed all the water accumulated on the road in the midnight 12 clock.

novy W.
November 18, 2015
good design
Had a very comfortable stay. Proximity to main attractions makes it so much better

hanry S.
November 18, 2015
Big room..nice bathroom
Pool gym location

William N.
November 17, 2015
Good Hotel
clean, good location, good service