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Verified traveler reviews

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based on 1439 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.7
  • Food/Dining 8.5

Eng L.
December 23, 2014
Good hotel.
The good thing is that the hotel is a JW Marriot which means it has certain standards. The room size was good and clean. The staff were friendly.
It was good. The hotel is getting jaded as the furnishings looking old. The room service unfortunately was slow for a 5 star hotel under this brand. Overall, it's above average.

Hosanna R.
December 22, 2014
the only place to stay
Ambiance/staff are friendly/The room is awesome
The only hotel to consider staying. Children Friendly and cozy.

Jeff L.
December 16, 2014
Again the best stay in Medan.
Great Staff, Great Service and a Great bed.

Irwan G.
December 16, 2014
Great place to stay in Medan
Perfect location and breakfast
JW Marriot is still maintaining it's high standard of hospitality to it's customers. Great place to stay..

Angelia P.
December 15, 2014
Best hotel in town
Clean, receptionist are very nice, good location

Justin Y.
December 14, 2014
well located hotel in meda
location, clean big rooms, friendly staff

yohan S.
December 14, 2014
bad staff
i want to complain to this hotel . the staff is no good on their service. they are cheating in service about the service. i need bowl to serve my food...i must pay for the plate? 125000 rupiah
Very sad to stay this hotel. I ask the duty manager ..she said its free to ask plate and to warm the food. But in service just ask for it they ask me to pay 125 000rupiah.

December 06, 2014
good location and clean
good location clean and friendky staff

Alfred T.
December 04, 2014
Great hotel with many choices of foods.
Comfy bedroom, good breakfast and friendly staffs!

Karunia W.
December 03, 2014
Luxury hotel in medan.
location, clean room, staff
the facilities was standard for marriott hotel, but not so complete if we compare to marriott jakarta. The location was near polonia airport, but now the airport is not operated again cause now have new airport KNIA. The room was clean, breakfast was good.