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Recent customer comments

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All reviews (1371)

Business travelers (376)

Couples (408)

Solo travelers (190)

Families with young children (187)

Families with older children (134)

Groups (76)

Excellent
8.8
based on 1371 reviews
Hotel Condition/Cleanliness
9.1
Facilities
8.6
Location
8.5
Room Comfort/Standard
8.9
Staff Performance
9.0
Value for Money
8.7
Food/Dining
8.5

9.3 Ying C.
Malaysia
April 30, 2014
Good hotel, worth staying, friendly staffs
Comfort rooms, well equipped gym and great breakfast
It was a pleasant and memorable stay, staffs are helpful and friendly, they speak good english too. Room was spacious and comfy, the gym was awesome. nice breakfast and overall a good hotel worth staying.

9.7 Peipei K.
Singapore
April 01, 2015
Superb service and room. Value for money
Service, room and food
It was such an enjoyable stay at this hotel. The service is way above 5 stars. The staff made an effort to address us by our names and always checking if everything was alright. They even participated in the surprise with a cake on my boyfriend's birthday! The room was awesome, spacious, clean, comfortable and comes with a great view of the city. We ordered food to our room on one of the nights and find it pretty decent for the price. We are overall very happy with our stay and will definitely stay here again if we are coming to Medan.

6.7 lawrence P.
Singapore
April 27, 2014
Disappointed
service, location and staff
Disappointed, i stay in a few JW Marriot and this on is the worse, it is a 4 star hotel definately not 5 star, Room has not been rnovated for along time, Towal is Old and the toiletries are of very poor quality.

9 Ronny L.
Indonesia
April 09, 2014
Best hotel in MEDAN.
location, breakfast, pool
Checkin was fast. Breakfast was above average. The outdoor pool overlooking the city is breathtaking.

8 Tidalmarine B.
Malaysia
September 19, 2014
Good
Room Comfort / Friendly Staff / Cleanliness
Comfortable

6 Inna S.
Indonesia
April 10, 2014
good
clean
good

6 Inna S.
Indonesia
April 10, 2014
nice
excellent
good

9 andriany S.
Indonesia
April 04, 2014
Great, Nice, Big Room
Big Room, CLean, Value For Money
the room is quite BIG and clean, Variety B'fat Menu, Good Food. Goof Location & also value for money.

9 ermila E.
Indonesia
May 05, 2014
nice room size and very new
large room and clean
pleasant stay at Marriott medan nice room very new and plenty of room for my son to run about.

9 Jeff W.
Malaysia
June 17, 2014
Great
Great breakfast, reasonable price and good customer service