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Excellent 8.8
Based on 1417 reviews

Recent customer comments

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based on 1417 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.7
  • Food/Dining 8.5

Iwan S.
August 20, 2013
Nice Hotel
Good Location & Friendly Staff

Diaz K.
August 20, 2013
Great value for money
good design, comfy bed, and nice bathroom

Ahmad S.
August 19, 2013
Fun, relaxing and comfortable
the bed, the view and the bathroom
I wish the staff could be more professional in dealing with its customer. The facilities are up to par but the people managing them need more improvements. There was a short circuit in the morning for about 2 minutes and when I asked the staff nearby regarding it they said not to worry as it was only 2 minutes. Imagine if I were in the elevator!

Ahmad S.
August 19, 2013
Facilities is great, services are poor
Bathroom, Bed and Room facilities
Had a water heater problem and was only resolve a day later! Imagine! a 5 star hotel Services was slow in terms of room service and the reception calling in the taxi, have to wait for more than an hour for the taxi to arrive

vikki A.
New Zealand
August 16, 2013
Excellent hotel in the city centre
Hotel staff were very helpful and had a high level of English. The room was lovely. The hotel offers everything you would expect for a 5 star establishment
A very enjoyable stay. The hotel staff went out of their way to be helpful and give us useful information. The facilities, such as the pool and gym, are very good. This is one of the best places to stay in Medan.

Matthieu B.
August 15, 2013
Excellent service in a luxury hotel
Extremely clean, friendly and helpful staff, and excellent service
Very nice stay in a luxurious and well designed room, with a very large bathroom. Hotel was extrememly clean, modern, and with all relevant facilities. Excellent breakfast buffet.

Keqing T.
August 15, 2013
Great Room, but a bit poor service
Great room, view, restaurants
Great executive room ,city view and restaurants. But a bit poor room cleaning and bad bellboy.

August 14, 2013
it was fantastic hotel to stay and i will go back
the room , service and fast reponse
it was really great stay and i wish i am back there

Renyta H.
August 14, 2013
Very satisfying
Great services, good buffet breakfast, excellent rooms.
Great! Good services, even when we left behind our swimsuit when we checked-out, the staff took care of it.

Roy N.
August 14, 2013
Great Hotel
Large Room, Comfortable and Luxury
Very pleasent and comfortable stayed. But we have to waited until 4 PM to cek in because of the room not available yet. Its okay for last visited, but if Im in the hurry time, it will not acceptable.