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Recent customer comments

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Excellent



based on 1439 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.7
  • Food/Dining 8.5

Budi H. from Indonesia
Business travelers
Stayed 2 nights in May 2013
very nice hotel,love it
friendly staff, very helpfull, fast check-in
Reviewed June 02, 2013

jerry H. from Singapore
Business travelers
Stayed one night in May 2013
Worth the price
customer service, good location, nice bed
Reviewed May 30, 2013

TEOH S. from Malaysia
Families with older children
Stayed 2 nights in May 2013
Satisfied
cozy, comoratble & nice
Reviewed May 29, 2013

Ahmad F. from Indonesia
Business travelers
Stayed 2 nights in May 2013
Very good hotel. Very recommended
Very good room with complete equipment, good food, and complete facility (fitness and jacuzzi included)
Reviewed May 29, 2013

Eddie N. from Malaysia
Business travelers
Stayed 2 nights in May 2013
Location and Business
Centrally located
A good place for Business, convention and stay as it is centrally located.
Reviewed May 23, 2013

EUGENE C. from Malaysia
Business travelers
Stayed one night in May 2013
Good safe place, clean and peaceful
Safety, clean hotel, high standard staff perfomance
Reviewed May 22, 2013

Nani N. from Indonesia
Families with young children
Stayed 2 nights in May 2013
very satisfy with all the things
the view of the pool, room size and comfortable bathroom
great hotel, comfortable stayed
Reviewed May 22, 2013

Craig S. from Australia
Couples
Stayed 2 nights in May 2013
Great Room. Great Staff. Great Hotel.
Helpful (albeit a little slow in action) staff willing to go out of their way to assist you. Hotel was very central and rooms were large, clean and tastefully decorated
I was visiting Medan with my wife to attend a friend's wedding. My room included complimentary access to the executive lounge. On the first night I asked if three guests (the couple to be married and the best man)could accompany myself and my wife to the executive lounge. The manager on duty immediately agreed to this. There was no charge. I later found out that there was normally a lounge guest entry fee of approx $US40 per person. Outstanding that the Hotel waived the not inconsiderable entry fee. Overall service at the hotel and staff attitude and friendliness were excellent and certainly in keeping with the high standards synonymous with the JW Marriot brand.
Reviewed May 21, 2013

YOSHIKI N. from Japan
Business travelers
Stayed 2 nights in August 2012
Nice room, nice restrant for breakfast
Room was clean, it has so nice pool for city view and good breakfast that has so many items.
Reviewed May 19, 2013

GWOLIANG N. from Singapore
Business travelers
Stayed 2 nights in April 2013
Undoubtedly the best hotel in Medan
Attentive staff, good food and efficient service
Reviewed May 16, 2013