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Recent customer reviews
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All reviews (786)
May 19, 2013
A good place for Business, convention and stay as it is centrally located.
May 18, 2013
Good safe place, clean and peaceful
Safety, clean hotel, high standard staff perfomance
Families with young children
May 12, 2013
very satisfy with all the things
the view of the pool, room size and comfortable bathroom
great hotel, comfortable stayed
May 04, 2013
Great Room. Great Staff. Great Hotel.
Helpful (albeit a little slow in action) staff willing to go out of their way to assist you. Hotel was very central and rooms were large, clean and tastefully decorated
I was visiting Medan with my wife to attend a friend's wedding. My room included complimentary access to the executive lounge. On the first night I asked if three guests (the couple to be married and the best man)could accompany myself and my wife to the executive lounge. The manager on duty immediately agreed to this. There was no charge. I later found out that there was normally a lounge guest entry fee of approx $US40 per person. Outstanding that the Hotel waived the not inconsiderable entry fee. Overall service at the hotel and staff attitude and friendliness were excellent and certainly in keeping with the high standards synonymous with the JW Marriot brand.
April 28, 2013
A nice surprise. the hotel was impressive.
Lovely, luxurious, modern and impressive hotel with clean and spacious room. The hotel was just 15 minutes drive from the airport.
Well impressed with the quality of the hotel in a provincial town.
April 27, 2013
Undoubtedly the best hotel in Medan
Attentive staff, good food and efficient service
April 27, 2013
Good location, great stay, very comfortable.
Room spacious and staff speaks good english, good breakfast.
Good location, great stay, very comfortable room, spaciuos, staff speaks good english, very near to airport.
Families with young children
April 21, 2013
affordable and excellent
Food, location, and cleaness
Arrive in Medan in Morning i was seen that the city was clean (compare to the other big cities in Indonesia).
JW Marriot hotel was one of taller building in Medan with modern style. However, the security of this hotel was tight and as a guest i can understand that the hotel would like to guarantee the security of their guess.
The lobby was designed with moden interior design. Although weather in medan consider as hot, stay in the lobby of hotel was nice with cooler temperature.
I really liked the room, I thought it reached the 5star level in decor and quality. I liked the room service Pizza, and I loved the buffet Breakfast. The staff in the restairant also very generous and helpfull sepcially for our kids.
They didnt have some things on the room service menu, but they had just opened, so i give them a break.
The front desk staff were efficient and very nice...I felt the 5star welcome, that I have felt at other established 5 star hotels.
For the $ it is a great deal, in my opinion, I travel thru Medan on occasion, and I will spend my night or 2 there every time.
Got to pay for high speed Wifi, but it wasnt much, and If you need to download something, it is very fast.
In the end, its really a pleasure to stay in this Hotel...very recommended to those who to stay in medan for any kinds of trips.
April 16, 2013
Wonderful staff,unbelievable breakfast,great bed!
their staff were exceptional----attended to nearly all our requests for help.Amazing breakfast---I am still thirsting for their fruit juices.Their bed---a dream-maker!
April 14, 2013
Nice property but staff performance is a letdown
Great dining choices, nice room, easy access to airport
We have stayed in this hotel multiple times, enjoying every stay as it is a nice hotel, very reasonably priced, and the dining choices are great.
However, this stay has left us quite disappointed with the service standards. Make sure your booking is clear, as when we checked in , the receptionist said we would not have access to the executive lounge even though i clarified that we had booked an executive room. She responded that she would call Agoda to check. Later, she confirmed that we indeed would have the perks,and updated our keycards without apology. Just one example of multiple incidents where we were disappointed. Sent an email to the manager and received a prompt apology, which I appreciate but that's as much as was done to remedy the situation.
Had trouble getting hot water in the shower.
Other than these, the JW Marriott Medan is a good property with good enough facilities, very well-priced and prompt airport transfer, good restaurants, and in-house spa services. Only the service provided by certain staff left us in want!!!
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Customer Reviews - JW Marriott Medan, Medan
- "International Hotel with Local Prices" - You can stay at this hotel with afforable price. When you ar
- A class above all. - I am a regular visitor to this hotel. Clean , wonderful bed
- Always Sleep Well with This Hotel - Always have a Good Rest when i stay at Marriot Chain, cause
- Amazing Hotel, world class features - we checked in to the hotel to great staff with winning smile
- awesome 5 star luxury at an affordable price - we had a great time at the marriot. really deluxe luxury. th
- awesome hotel - I must say this hotel meets a fine standard of a 5 starts ho
- Beautiful hotel with beautiful room - this is our second time at jw marriot hotel medan. what we l
- Best hotel in Medan - as a repeated guest, I only stay in this hotel everytime I'm
- best hotel in medan - jw is the best hotel in medan'
service is good
staff are n
- Branded hotel with bad service - The service is really bad. The menu had all day dining avail
- Clean and bright - Good overall but difficult to get a good bargain if wanna ta
- Comfortable and enjoyable hotel - •Luxury accommodations
The hotel staff were all so friendly
- Comfortable and luxury city hotel - Luxury hotel located in the city. Has full facilities, comfo
- Creme De La Creme - Excellent facilities, great staff, value for money. Security
- Don't expect a standard JW Marriott service - I booked the Executive deluxe room as it can provides free i
- excellent in every way.. a truly international 5 s - it was a stay worth far more than what we paid for, especial
- Excellent - Its location is easily accessible to airport and town. We we
- Good and decent hotel to stay in - Very clean and neat hotel with great locations for meeting,
- Great Hotel with nicely appointed rooms. - Our stay was very pleasant and the front desk staff were ext
- Great hotel, facilities and location - I totally enjoyed my stay at the hotel. The location was in
- Great Hotel....watch the roads - we wanted a quiet getaway in a nice hotel and thats what we
- Great hotel - Everything is perfect. This is the best hotel in Medan. Very
- Great Hotel - had a lovely stay at meritus mandarin hotel, the design of t
- Great hotel - Would certainly recommend this hotel. The room rate was ver
- Great location and nice rooms - This is the best hotel in medan. the room was clean and spac
- Great spacious room with complete features - Im a returning customer to this hotel. I would definitely r
- Heaven after Jungle - We choose the Marriott for one night before and one night af
- Location and Business - A good place for Business, convention and stay as it is cent
- Lovely Hotel but annoying reception desk staff - Arriving at Polonia by 19:00 and directly head to Hotel. At
- Lovely Hotel - The room is very nice
Wish they had a pool bar at the swimm
- Lovely view for watching fireworks! - i went there with my family at 31 december, surprised when t
- luxury and clean hotel - luxury hotel, spacious and clean room. we love the breakfast
- Luxury Rooms come nice breakfast - Locations a bit far from medan town, but staff are friendly,
- Marriot is The Best - i'm very comfort to stay at Marriot, although The Best one I
- Medan with Marriot - i bookd 3 rooms for 3 nights for my medan new year celebrati
- Nice Hotel with great city view - JW Marriott Medan is the best choice when you travel to Meda
- Nice hotel - Nice location to malls and eating places. A club with live b
- Nice hotel - the room were very well equipped. a very cosy room. staffs a
- Nice Room For Small Business Presentation - nice place, nice view, nice room facilities, nice prize, nic
- Nice service - The staffs there are all helpful,
The breakfast is good and
- perfect - The best hotel in town. View from the room is fabulous.
- Pleasant stay - I stayed for 4 nights and had a good night's sleep here.
- Real 5 star hotel - They have different size of bed compare to other hotel. We s
- safety guarded and good service hotel - i did my last min booking and the price is not much differen
- Services is excellent - Quite good in the city.
Can go any where with close.
- Spacious Room - Overall, we satisfied with the hotel. Only one thing, they c
- The best & Grand Hotel in Medan - The room is very comfy and luxury, it is really a hidden gem
- The real Five Star treatment!!! - Staying here made my two nights stay in Medan really memorab
- very clean hotel - good price for this hotel, good service, all area are very c
- very nice hotel - the room is just great and beyond my expectation and we real
- We always enjoy the JW ! - This was our third stay and we'll definitely be back, we enj
- weekend getaway - location in the central,hotel is equipped with tight securit
- Worth To Stay -