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Recent customer comments

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Very good



based on 874 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.4
  • Location 7.7
  • Room Comfort/Standard 7.6
  • Service 7.2
  • Value for Money 7.6
  • Food/Dining 6.5
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Ferdiyan S. from Indonesia
Families with older children
Stayed 4 nights in June 2016
Very disappointing attitude
This was probably one of the many visits to this hotel, yet unfortunately might be my last. I book this hotel without breakfast since for the first 2 days I will be mostly out of Medan. During our check-in, the receptionist asked us if we wanted to upgrade to opt for the breakfast in which I declined already due to the reasons explained. Yet, he still gave me complete breakfast vouchers, in which I re-confirmed that it can be used. We then had ou breakfast on the 30th, and agree to pay for an additional 1(one) pax. on the next day, we were surprised that the maitre'd told us that we have to pay all the breakfast and the vouchers are not eligable. They did not admit why they have given the vouchers to me in the first place. He even did not like my complaint and said that we were difficult guest! UNBELIEVABLE! We checked out the next morning, no apology, no nothing. I even had to asked the complete invoice of this 'ridiculous' breakfast otherwise they did not even bother to give me a copy. The facilities, cleanliness of the hotel is fine, however, the attitude and clear lask of respect for guest if problematic.
Reviewed July 05, 2016

Martini M. from Indonesia
Solo travelers
Stayed one night in June 2016
good
good
Reviewed June 28, 2016

dr E. from Indonesia
Families with young children
Stayed one night in June 2016
A comfy stay at this hotel
Such a great location close to railink airport train
Reviewed June 27, 2016

willy T. from Indonesia
Solo travelers
Stayed one night in June 2016
The room
The towel is verry old and no good.. Ther are many small animal in the room.
Reviewed June 26, 2016

Thiam S. from Malaysia
Business travelers
Stayed 2 nights in June 2016
No.1 for accessibility to Airport and proximity to a big shopping mall plus great proximity to a big
Never could have found a more comfortable value-for-money 3 to 4 star hotel with easy express rail accessibility to the Airport, plus a mere 3 minutes walk to a big shopping mall. Perhaps the only downside, albeit a minor one, was the ponding or poor drainage of the bathroom floor. Overall, a 80-85% score for me.
Reviewed June 21, 2016

Beng K. from Singapore
Business travelers
Stayed 3 nights in June 2016
Good Location with room for improvement
Booked 2 rooms with differing opinions. Smoking room was noisy and below expectation. Non smoking was the opposite. If not for the location, it will not be value for money.
Reviewed June 10, 2016

Sandra S. from United States
Solo travelers
Stayed one night in June 2016
ok
My fault the location not good. Did not realize it was a 2
Reviewed June 08, 2016

desiana D. from Indonesia
Couples
Stayed 2 nights in May 2016
Good locations
Good locations
Reviewed May 30, 2016

Puspita P. from Indonesia
Business travelers
Stayed one night in March 2016
NICE ROOM
QUITE & CLEAN, LOCATION IS OK
Reviewed May 17, 2016

Norhafizi O. from Malaysia
Business travelers
Stayed 2 nights in May 2016
Overall good ..
Overall good only the room too small ..
Reviewed May 14, 2016