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Very good 7.4
Based on 268 reviews

Recent customer comments

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Very good



based on 268 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.3
  • Location 7.8
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for Money 7.5
  • Food/Dining 6.8

Rian S.
Indonesia
May 17, 2015
Axana only for last choice
location
Have to say that quite disappointed. Check in process took too long. Had to pay for parking and when i say i am a stayed guest the answer pretty rough. The air conditioner in the room was leaking, creating a flood inside the room and nasty picture. The breakfast already running empty eventhough it was still 9 am in the morning. Running a hotel bussiness is always about services. If you cant provide an equal services compare to your rating, well, it will be such a disappointment

R K.
Indonesia
April 21, 2015
Quiet Nice
I Dont Know
Good

timothy S.
United States
March 28, 2015
3 star
The location, lobby and staff
I stayed one night after a surf trip Pros: staff, lobby, size of room Cons: cleanliness, noise, food, no hot water My room was a good size room with large bathroom and bed but it was not very clean, hair everywhere, sheets stained and room was beat up The breakfast was poor quality Worst part was the noise, call to prayer at 5am woke me first, then the school bells at 6:30 then a staff member at 7:45 asking if they could clean the room!!! Finally the traffic noise the rest of the time!

Daniel S.
Indonesia
March 21, 2015
nice hotel
pub and pool

ruth S.
Indonesia
March 20, 2015
good hotel in the city center
location and quite goos price

tan L.
Malaysia
March 06, 2015
The Staff & Hotel Conditions
the staff, food and clean
I have a great stay. The staff are helpful and very informative. The environment are great and room are comfortable.

Stefanny B.
Indonesia
March 05, 2015
quiet good place in the middle of town
swimming pool, gym, and club
good

Angga Y.
Indonesia
February 26, 2015
Clean, good facility but noisy..
The hotel is clean, the room is comfortable, the facility is good.
I stayed in Axana Hotel on a business trip to West Sumatra. The hotel looks fine with comfortable room and excellent beds. But the nights became unenjoyable because I can hear the crowd of the music club in my room, even I can feel the floor was trembling because of the speaker sound. The hotel management should solve this problem.

Ricky S.
Indonesia
February 17, 2015
Not Coming Back
The lobby

sabrina Z.
Malaysia
January 27, 2015
great hotel
location room