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Recent customer comments

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Very good

based on 486 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.5
  • Location 8.2
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.7
  • Food/Dining 7.2

Bong C. from Malaysia
Families with young children
Stayed one night in June 2016
Overall comfy hotel
Room is clean. Beside shopping mall. Not too far from airport.
Reviewed June 14, 2016

Nur M. from Indonesia
Families with older children
Stayed 2 nights in April 2016
good staff.. near the shopping centre
recomended hotel for family
Reviewed June 13, 2016

Seh L. from Malaysia
Business travelers
Stayed one night in October 2015
nice hotel
next to mall
Reviewed April 29, 2016

Seh L. from Malaysia
Business travelers
Stayed one night in January 2016
Next to mall
nice breakfast and next to the mall
Reviewed April 29, 2016

Paul G. from United States
Stayed 3 nights in April 2016
Nice hotel, good price
The facilities were nice. They didn't give us any water, although when we checked out they told us we were supposed to get two small bottles of water each day. A minor inconvenience. The hotel is new, and so very clean. The staff are friendly.
Reviewed April 26, 2016

Zack T. from Indonesia
Business travelers
Stayed one night in March 2016
Good for Business Travel
Reviewed April 25, 2016

Sylvia S. from Singapore
Stayed 6 nights in February 2016
Good Location, Value for money
We are frequent travellers to PNK since my in-laws are there. Mercure is always our first choice of stay since it is near to Ayani Mall and has a Garuda office there for easy flight check-in. Moreover, it is also a quick drive to my in-laws' home. Traffic is not as horrid as the other areas in PNK, such as Gajah Mada area. Best place to stay so we do not have to impose my in-laws and have our own privacy.
Reviewed April 21, 2016

Gail C. from United Kingdom
Stayed one night in December 2015
Ok stay for short period
Was just one night and had a reasonable stay. Unfortunately, I left some items behind and called the hotel within one hour of checkout. The front desk staff were rather u helpful and stated my items were not in my room. Thus unfortunately you can't trust the chambermaids
Reviewed April 19, 2016

Viviane C. from Malaysia
Business travelers
Stayed one night in April 2016
Good for business trip
Very clean hotel. Keep it up!
Reviewed April 14, 2016

Anna S. from Indonesia
Stayed one night in April 2016
Excellent location
A little bit pricey but location is excellent just beside the only mall in pontianak
Reviewed April 05, 2016