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Recent customer comments

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Very good

based on 282 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.5
  • Location 8.2
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.3

Hendra S.
May 18, 2015
great locations, bad service
locations, staff, breakfast
(-) no carpet in room, under the bed was dirty, slow response staff when i look for xtra towel and porter, car parking slot is little confusing since the hotel shared with the mall, swimming pool was cold all the time (+) direct acces to mall scp, wide variants on breakfast, fast check in/check out, friendly staff

himawati A.
May 17, 2015
good hotel
nice lobby and good bfash

Sarjono S.
May 03, 2015
good and clean
good, clean, and comfort
Good place for relaxing

Erwin A.
April 11, 2015
Stop over
No fuss, reasonably quick service and clean room.
No complaint about the room and services, but the smell of cigarettes inside the lobby was overwhelming.

Ravindra Y.
March 02, 2015
Horrible Service
Location, Accessibility
I stayed one whole week in this hotel and keep arguing with staff everyday due to extremely horrible internet connectivity, staff at lounge is not at all attentive and you can't find any vegetarian snacks even on request the response was clear NO. Moreover non of management member is bothered even if guest make multiple request to meet anyone of them to discuss about discomfort. It was one of the worst hotel stay experience for me.

vishal J.
March 02, 2015
Fell Short of Description
Clean, good food, good staff
Ok. Agoda prompted me to upgrade to Delux with the description saying that a. bath tub, b. bath robes etc will be available in upgrade. However none of that was there.

jerry N.
February 16, 2015
Owner parking, not guest parking
Location, comfort, brakefast
Bad atitude of some staffs still I face so many time. This time, main entrance parking is for owner only not for the guest. So if you wanna stay in this hotel dont use your private vehicle then you will not face parking problem.

jerry N.
January 06, 2015
feel comfortable
feel comfortable with the suite room.
Satisfied enough with the room and staff performance.

Hendy G.
December 31, 2014
Nice hotel
Nice hotel

Tjhin M.
December 11, 2014
Hotel Connected to shopping mall
Location, Clean, Comfort
Everything is ok, except the Waitress in the Silversea Resto, she asked to left the luggage but didn't take care of them. Our luggage was taken by other guest. Luckily the driver still waited in the lobby, or we will difficult to find them.