arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.9
Based on 886 reviews

Verified traveler reviews

Filter by traveler type
Very good

based on 886 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.0
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 8.0
  • Value for Money 7.9
  • Food/Dining 7.3

January 06, 2016
Comfortable, Clean and Convenient location..
Comfortable bed, Cleanliness and Convenient location near reastuarant and mall..
I had a comfortable stay at Artotel. I had stay here more 10 times before. Artotel has maintan the standard well. Artistic decor. Clean room/toilet and comfortable bed(2 pillows). A good spread of breakfast with fresh fruits and eggs station. But no whole meal bread. Meals at coffee house are not tasty and not good selection. Hotel has to be more creative. At the moment it is practically deserted every time. What a waste even when there is live music. Please reinvent the menu. TV screen need to be larger. Have a bigger rack in the bath room for toiletries. Provide more cloth hanger-2 hanger seem inadequate for those who stay more than 3 days. Hotel has good massage service which is plus point. So I do not agree that it should be 7.9....

Yuni S.
December 28, 2015
Room itself is plain
art, clean, staff
This is good hotel in 3* hotel in Surabaya. u cant ask for more. But i hv problem when i bring my toddler kids. They dont have fridge inside the room, and the noise from hallway/ road can hear until ur bed. Its kinda annoying. When u single traveler and love art, it was great exp. Family traveler, errr... think twice.

Erwin H.
December 18, 2015
Nice little hotel! Very comfortable!!
The room is clean, the decoration is great, the location is just about okay

Hafizhah H.
December 12, 2015
Nice hotel ,,,
View ,,, location ,,, food ,,
Good ,,,

Sien N.
December 11, 2015
suitable for business

Vania A.
December 09, 2015
Worth it
Uniqueness, Cleanness, Newness
Fine with ne. Good decoration eventho the room is a bit okain, but because i'm staying here for business, i dont a fancy room. i just need a comfortable room and that what i got here in Artotel

December 07, 2015
Good option for business traveller
Convenient location, good food, comfortable room
Convenient location, good food, comfortable room. Good choice in Surabaya

November 29, 2015
I arrived at but the room was not ready yet
Location, food
So so

Jonny W.
November 16, 2015
delicious breakfast, nice room n good price
breakfast, hotel ambience, price
I enjoy the stay very much except for the noise from outside the road. I enjoyed the breakfast and the price of the hotel really worth the affordable price

Christianne H.
November 16, 2015
Generally very good
Good location, cleanliness, artsy on a budget
I am very satisfied. The staff were all very helpful and attentive. The general look and feel is metropolitan young chic. I quite like it. Price is just reasonable and they have a good spread of breakfast buffet!