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2015
Very good 7.7
Based on 1541 reviews

Recent customer comments

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Very good



based on 1541 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Staff Performance 7.7
  • Value for Money 7.6
  • Food/Dining 7.3

6 fadzylah P.
Singapore
November 09, 2014
experience of plasure
1.location of the hotel... near the mall!.... 2.for the room..it's quite old design..but still comfortable..the staff also friendly especially front desk..
I chosen this hotel because I want to try a different experience when I traveling to Surabaya..unfortunately when I check in.. my room still not ready even I reach there after 1400hrs..imagine two hour in flight and I expect to have a rest after check in but I still have to wait my room!...a bit dispointed.. I heard that some of cabin crew are staying there.....but after what happened... for me.. it's nothing to proud!..after flying frm bali ...I come back to check in there before flying back to Singapore! this time everything ok....but will thinking twice to come back there!..

8 MOHAMED H.
Singapore
November 06, 2014
Good location and facilities
Clean and pleasant environment, good service staff and easy access to shopping and public transportation
Good location and easy access to main shopping complexes. Finding your way around is easy and the food served are satisfying.

6 Henry W.
Indonesia
November 06, 2014
Halfway There
location and that's it
It's ok. Pricey coca-cola. Room is renovated, but not the bathroom.

8.7 Albertus K.
Indonesia
November 06, 2014
Feel like at home, peacefull around the hotel area
Air conditioner and exhaust in the room good working, meals in room service pretty good, feel like home during stay
Overall good

8 Ratna S.
Indonesia
November 05, 2014
nice
great food, great location, great staff
It was nice.

8.7 KATHI V.
Singapore
November 05, 2014
Value for money
Clean, Value, Location
Great value for money

8 KATHI V.
Singapore
November 05, 2014
Greaty Location
Location, Cleanliness, Food
Great value for money

9.7 Noor F.
Malaysia
November 04, 2014
great hotel
interior, services and cleanliness
Very good. I came and the rooms that we booked were not available. Then the staff kindly upgraded our room to royal lounge with the same price as standard room with breakfast and twin beds as we required early in our booking. The rooms was fantastic, the food was nice and the staff were greats. Totally recommended!

8 Yory Y.
Indonesia
November 03, 2014
Nice Location, at the center of Surabaya
Location, Staff Performance, Clean
Pretty much satisfied, both clean and dinning

8.3 Wawan J.
Indonesia
October 27, 2014
Clean Room, Nice and Friendly Staff
clean, friendly staff, big room
the room was nice and clean. Superior type is quite big and comfort. the location also very near to the shopping mall (plaza surabaya and grand city).