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Recent customer comments

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All reviews (1528)

Business travelers (569)

Couples (317)

Solo travelers (246)

Families with young children (165)

Families with older children (143)

Groups (89)

Very good
7.7
based on 1528 reviews
Hotel Condition/Cleanliness
7.6
Facilities
7.2
Location
8.3
Room Comfort/Standard
7.8
Staff Performance
7.7
Value for Money
7.6
Food/Dining
7.3

7.7 Gert W.
Netherlands
August 18, 2014
Garden Palace, after the renovation, very good
Restaurant, breakfast, general, very good overall condition
We had an enjoyable night, a good room with only the comment that the bathroom was in a moderate condition. The shower knob was not working well. We were pleasantly surprised with the restuarant, the service and the breakfast. Value for money, indeed.

6 Felita A.
Indonesia
January 19, 2015
Nice Hotel
clean, location, staff
Rooms were clean and comfy. Staff were friendly. Recommended.

6.3 Soetanto S.
Indonesia
February 24, 2015
Hotel near to business area
Location
Average

7.3 Pieter B.
Netherlands
September 01, 2014
good to stay for business
clean, helpful staff
nice stay. The theamtic rooms promises a lot in the end it is a nice room nothing special

8.7 MOHAMMED R.
Bangladesh
August 18, 2014
nice stay
location, room comfort and breakfast
I stayed there for one night. It was really good. The room was quiet big. I was given twin bed room as all double beds (king size) rooms were occupied. The breakfast was good. Lots of varieties. The place is very calm. The shipping mall is about 150 meters away. the room was very clean. Staffs were very friendly. Mini bar is provided. Snacks and drinks are available in the minibar. The shopping mall in fact at walking distance but crossing road in Surabaya is very difficult as most of the traffic light seems to be not operational.

7.3 Henik R.
Indonesia
August 12, 2014
Not bad
Standart
bathroom was not really good, maybe because they renovation the building was the TV in our room is old TV, sometimes has sound but sometimes not the wifi unreachable from our room

8 Hazrati R.
Indonesia
August 07, 2014
Great Location
Location, value for money
The stay was ok. Location's very strategic, 5-10 mins ride to Gubeng Station, 5 mins walk to Tourist Information Center, and 10-15 mins walk to shopping mall.

8 danny B.
Indonesia
September 01, 2014
Best town view, worth the price
Good town view, good location, comfort room
Its totally good and satisfy. But when i eat at 6am, foods is not warm enough. Room is clean, well organize and bed is comfort

9 Anthony S.
Indonesia
August 04, 2014
Good hotel
Room .. food .. location
We are satisfied stay in garden palace

8.7 suzana W.
Indonesia
August 01, 2014
Clean, near shopping mall
Location, cleanliness, wifi speed