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Very good 7.7
Based on 1542 reviews

Recent customer comments

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Very good

based on 1542 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Staff Performance 7.7
  • Value for Money 7.6
  • Food/Dining 7.3

9.7 Vijaybabu V.
September 04, 2014
value for money
cleanliness, location, staff attitude was simply amazing

8.7 kiki K.
September 03, 2014
great location, comfy room, nice breakfast
location, comfy room, nice breakfast
it was my 4th visit to Garden Palace. hotel was busy, lots of in and out guests so you have to wait for a while. but it was a quick check in with Agoda. renovated room was nice,spacious, comfy bed, clean bathroom. they gave only small complimentary bottles of water thou.. superb breakfast as always.hotel renovation is in progress, it might be noisy a bit in some section. shopping malls nearby. quick check out.

4.3 clint S.
United States
September 03, 2014
poor service and standards
clark harch gym, location
traveling with a small child, but none of the five employees at the front main door of the hotel offered to assist with luggage or assist with opening the door. the overall service went downhill from there. despite a 3-day reservation, we had to go to the front desk at 5:00 each day to have the electronic keycards rest for another day. horrible.

8 danny B.
September 01, 2014
Best town view, worth the price
Good town view, good location, comfort room
Its totally good and satisfy. But when i eat at 6am, foods is not warm enough. Room is clean, well organize and bed is comfort

7.3 Pieter B.
September 01, 2014
good to stay for business
clean, helpful staff
nice stay. The theamtic rooms promises a lot in the end it is a nice room nothing special

7.7 Jackson V.
August 30, 2014
Great Location
Comfortable, great location and big room
It is good enough. I got the new room (refurbished). The price is so so for 4 stars hotel. Great location, it is located in the center of Surabaya. Close to the business center and shooping center.

9.7 Piere B.
August 30, 2014
Clean, affordable, strategic location
Clean room, affordable price, good location
That was great, easy access to the city, the staffs were friendly as well

6.7 Johan W.
August 30, 2014
Easy access for taxi and. Overall is value to stay.

7.3 Irawan G.
August 28, 2014
good with a right price
The room is quite clean, nice food , and nice location

10 santi A.
August 26, 2014
Nice Hotel
Good taste breakfast buffet, nice service, comfort room