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2015
Very good 7.7
Based on 1556 reviews

Recent customer comments

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Very good



based on 1556 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.6
  • Food/Dining 7.3

Maria S.
Indonesia
January 28, 2016
Good Location
This hotel has been our favorite hotel in Surabaya. Even though it is an old hotel, but the interior has been renovated, and the decor is very stylish. Its location is right in the very heart of Surabaya. Zangrandi, the infamous ice cream shop is right beside it. Tunjungan Plaza and Surabaya Mall are also within walking distance, The staff is also very nice and the service is good. The breakfast buffet is also good, they serve Western, Chinese, and Indonesian food. The room is clean and spacious.

abdul R.
Malaysia
January 14, 2016
nice
stay
here

abdul R.
Malaysia
January 14, 2016
very
good
like to stay

abdul R.
Malaysia
January 14, 2016
good
like
stay here

Kanokporn S.
Thailand
December 26, 2015
Some awful smell
food ,location ,staff
Awful smell in corridor at 10 th floor

Oswald J.
Indonesia
December 13, 2015
good, strategic location
location, cleaningness, food
it was good

dana M.
United States
December 11, 2015
large hotel with good standard but older air con
room size, large breakfast selection, view
Nice big rooms and fairly good selection on the breakfast buffet (mostly indonesian food). It's a large business hotel with bar/restaurants in the lobby area, one even with a singer/player combo. We booked a theme room which was fun. Our biggest complaint was the lack of fresh air. All windows are sealed in both the rooms and hallways. The older central air conditioning system was stuffy and somewhat irritating for us. For this reason we would stay elsewhere next time. Be aware that Surabaya is not a walking town. Sidewalks are minimal and in bad shape and traffic never stops (there are very few lights or stop signs). Crossing the roads is not for the faint hearted!

Tjhin W.
Indonesia
November 30, 2015
Clean, Good Location, Worth the money
Clean, Good Location, Worth the money
I stayed at this hotel and very happy with the services. Location is good and staff is friendly.

James C.
Indonesia
November 18, 2015
Spacious room and nice breakfast
Spacious room, location and delicious breakfast
We had an awesome stay. We booked for a non smoking room but the one they gave us have a smoking smell, told the reception, and a friendly staff quickly change for us another non-smoking room.

Kalimuthu A.
Singapore
November 17, 2015
Bad getaway
Quite
Language was a problem they pretend to understand English. The bed sheets were pathetic need immediate change