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Very good 7.7
Based on 1541 reviews

Recent customer comments

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Very good

based on 1541 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.6
  • Food/Dining 7.3

7 Oswald J.
December 13, 2015
good, strategic location
location, cleaningness, food
it was good

7.7 dana M.
United States
December 11, 2015
large hotel with good standard but older air con
room size, large breakfast selection, view
Nice big rooms and fairly good selection on the breakfast buffet (mostly indonesian food). It's a large business hotel with bar/restaurants in the lobby area, one even with a singer/player combo. We booked a theme room which was fun. Our biggest complaint was the lack of fresh air. All windows are sealed in both the rooms and hallways. The older central air conditioning system was stuffy and somewhat irritating for us. For this reason we would stay elsewhere next time. Be aware that Surabaya is not a walking town. Sidewalks are minimal and in bad shape and traffic never stops (there are very few lights or stop signs). Crossing the roads is not for the faint hearted!

8 Tjhin W.
November 30, 2015
Clean, Good Location, Worth the money
Clean, Good Location, Worth the money
I stayed at this hotel and very happy with the services. Location is good and staff is friendly.

10 James C.
November 18, 2015
Spacious room and nice breakfast
Spacious room, location and delicious breakfast
We had an awesome stay. We booked for a non smoking room but the one they gave us have a smoking smell, told the reception, and a friendly staff quickly change for us another non-smoking room.

6 Kalimuthu A.
November 17, 2015
Bad getaway
Language was a problem they pretend to understand English. The bed sheets were pathetic need immediate change

5.7 Budijani S.
November 15, 2015
The hotel is old eventhough renovated already
Location is at the center of the town, full facilities, nice view
The AC is very loud, the bathroom is still old.

10 Jamaliah Y.
November 13, 2015
Worth For Money
Food, Location & Standard
Overall very satisfied. The location is good, the service is excellent. However, due to the busy and overwhelming weekend, they were not able to cater us with a King Size bed despite our early request

8 Chua K.
November 13, 2015
Friendly Staff with Nice breakfast
Friendly Staff with Nice breakfast, Clean and big room
Great experience and will return if near this areas

4.7 Samuel L.
United States
November 06, 2015
Garden Palace is not up to PAR
This hotel needs improvents:
The Air condition in the room is not working!. No toilet paper and no tissue paper.

9 Nurul J.
Brunei Darussalam
November 05, 2015
Recommended hotel
Good service, good location and clean