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2015
Very good 7.7
Based on 1571 reviews

Recent customer comments

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Very good



based on 1571 reviews
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.6
  • Food/Dining 7.3
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Ni K. from Indonesia
Business travelers
Stayed one night in February 2016
Very recommended hotel in town
Good location, suite the price, helpfull staff
Very nice stay at Garden Palace. Comfort and big room. I got a very beautiful view from above. The fitness center also comfort and clean. Delicious breakfast.
Reviewed February 09, 2016

Maria S. from Indonesia
Families with young children
Stayed 4 nights in January 2016
Good Location
This hotel has been our favorite hotel in Surabaya. Even though it is an old hotel, but the interior has been renovated, and the decor is very stylish. Its location is right in the very heart of Surabaya. Zangrandi, the infamous ice cream shop is right beside it. Tunjungan Plaza and Surabaya Mall are also within walking distance, The staff is also very nice and the service is good. The breakfast buffet is also good, they serve Western, Chinese, and Indonesian food. The room is clean and spacious.
Reviewed January 28, 2016

abdul R. from Malaysia
Couples
Stayed one night in October 2015
nice
stay
here
Reviewed January 14, 2016

abdul R. from Malaysia
Solo travelers
Stayed one night in October 2015
very
good
like to stay
Reviewed January 14, 2016

abdul R. from Malaysia
Business travelers
Stayed 3 nights in December 2015
good
like
stay here
Reviewed January 14, 2016

Kanokporn S. from Thailand
Groups
Stayed 2 nights in December 2015
Some awful smell
food ,location ,staff
Awful smell in corridor at 10 th floor
Reviewed December 26, 2015

Oswald J. from Indonesia
Business travelers
Stayed one night in December 2015
good, strategic location
location, cleaningness, food
it was good
Reviewed December 13, 2015

dana M. from United States
Couples
Stayed 3 nights in October 2015
large hotel with good standard but older air con
room size, large breakfast selection, view
Nice big rooms and fairly good selection on the breakfast buffet (mostly indonesian food). It's a large business hotel with bar/restaurants in the lobby area, one even with a singer/player combo. We booked a theme room which was fun. Our biggest complaint was the lack of fresh air. All windows are sealed in both the rooms and hallways. The older central air conditioning system was stuffy and somewhat irritating for us. For this reason we would stay elsewhere next time. Be aware that Surabaya is not a walking town. Sidewalks are minimal and in bad shape and traffic never stops (there are very few lights or stop signs). Crossing the roads is not for the faint hearted!
Reviewed December 11, 2015

Tjhin W. from Indonesia
Solo travelers
Stayed one night in November 2015
Clean, Good Location, Worth the money
Clean, Good Location, Worth the money
I stayed at this hotel and very happy with the services. Location is good and staff is friendly.
Reviewed November 30, 2015

James C. from Indonesia
Families with young children
Stayed one night in July 2015
Spacious room and nice breakfast
Spacious room, location and delicious breakfast
We had an awesome stay. We booked for a non smoking room but the one they gave us have a smoking smell, told the reception, and a friendly staff quickly change for us another non-smoking room.
Reviewed November 18, 2015