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2015
Very good 7.7
Based on 1571 reviews

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Very good



based on 1571 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.6
  • Food/Dining 7.3
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Joseph D. from Malaysia
Business travelers
Stayed 4 nights in July 2016
Tired property badly in need of renovation
Peeling wallpaper, bathroom fittings that have fallen off, and tired old shower curtains. The staff try their best, but the property is in dire need of renovation. Seems to survive mostly on government meetings and training.
Reviewed August 01, 2016

See P. from Malaysia
Business travelers
Stayed 4 nights in July 2016
BAD!OLD!HOT AIR-COND! BROKEN FACILITIES!
BAD HOTEL, OLD BUILDING, OLD ENVIRONMENT, BROKEN FACILITIES, AIR-COND. NOT FUCTIONING! HOT!
Reviewed July 25, 2016

Chen T. from Taiwan
Business travelers
Stayed one night in July 2016
Old hotel. Price OK. Location Good. Staff English need improve.
Chinese Restaurant offer good foods. Actually air inside of room seem not fresh. Furnitures smell old.
Reviewed July 23, 2016

Herry M. from Indonesia
Families with older children
Stayed 2 nights in July 2016
Good is Ok
Location is in the center of city
Reviewed July 11, 2016

naufal T. from Indonesia
Business travelers
Stayed one night in July 2016
value for money with good location
Good location & value for money
Reviewed July 07, 2016

Satria P. from Indonesia
Groups
Stayed 2 nights in April 2016
Nice as always..
Nothing much to say. Every time I went to Surabaya, I always stayed at this hotel.
Reviewed July 01, 2016

Ricardo P. from Spain
Solo travelers
Stayed 3 nights in June 2016
Good location but rooms need renovation
Good location, friendly staff, nice lobby. Old rooms, that need renovation, the furniture is old, the bed mattress needs is very old. You can hear the noise from the street and other guests in next door. No facilities in the hotel. It's a 3 star hotel nit a 4 star.
Reviewed June 24, 2016

Djon L. from Indonesia
Business travelers
Stayed 3 nights in June 2016
This Garden Palace hotel is actually a good nice hotel but just because of bad cheap management with
With that cheap management, no hand towel in dirty bathroom , is it deserve a four star rating?
Reviewed June 23, 2016

Fajarwati M. from Indonesia
Families with young children
Stayed one night in July 2015
kamar luas, makanan enak
kamar luas, makanan enak
Reviewed June 21, 2016

Fajarwati M. from Indonesia
Families with young children
Stayed one night in June 2015
kamar luas, makanan enak
kamar luas, makanan enak
Reviewed June 21, 2016