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Very good 7.1
Based on 173 reviews

Recent customer comments

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Very good



based on 173 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 5.6
  • Location 7.3
  • Room Comfort/Standard 6.8
  • Staff Performance 7.3
  • Value for Money 7.3
  • Food/Dining 7.0

9 Misyelli M.
Indonesia
October 23, 2015
good location
good location, clean room
pleasant

8 Felix B.
Indonesia
October 17, 2015
good stay
clean, comfort, nice service

7.3 Djaka A.
Indonesia
September 28, 2015
Bagus
Lokasi staff dan kebersihan

3.7 Novitaria N.
Indonesia
September 12, 2015
Bad choice
Hotel Bisanta Bidakara
Via Agoda

8.7 Kevin T.
Indonesia
August 30, 2015
Good Hotel
So comfort, best service, and safety

7.3 Jon F.
Australia
August 23, 2015
Ok 3 Star hotel
Seeing isurrounding area in daylight after slightly scary evening arrival. Despite poor Englisg, staff very helpful. Value for Money
Surrounding area is a worry with a night arrival but perfectly ok when seen in daylight. It is not really a hotel catering to Westerners but specialises in Indonesian Conferences and Meetings. Breakfast is excellent, only if you like Indonesian Cuisine. Despite poor English understanding by most Face-to- Face staff, their friendliness and helpfulness was outstanding. A good sized Western style very comfortable double bed. Unfortunately, as with three other Agoda bookings on this trip, the room standard was NOT what was promised but was downgraded by hotel. We stopped complaining after the first disastrous hotel and decided to simply "put up with it for our sanity". You do get exactly what you pay for!!! Of my many Agoda bookings over the past 5 years, this trip has proved that you should never assume that "Agoda Insider Deals" and "Special Rates" will be provided by the actual hotel. "I not speak English" has been standard response.

5 iwan K.
Indonesia
August 11, 2015
Budget Hotel (Don't expect to much)
location, location and only location is the best from this hotel.
We've got old room with leaked air conditioner (AC), and it makes the floor carpet smells bad. The refrigerator at the room is not well function, its work but not made the bottles cold. I always check my reservation directly to the hotel prior arrived at the hotel, but for this hotel the phone number is can't be reach, so i tweet to the official hotel twitter account and got the another number, which is not putted in the their website and Agoda's Website as well. The staff explained that they don't have operator to pick up the phone. Also, the breakfast food is not varies. We spend three night in that room and the menu is not changes. And also they not ready if the guests is breakfast in the same time in early morning (at 6.30). Many of the food stall is empty and many tables is untidy because the waiters is not came yet. After 7 am, the waiters come to tidy up the table and fulfilled the food.

9 michael S.
Australia
August 03, 2015
Surabaya Center Stay
Location, Facilities, Modern
Stay was only one night, but was the best hotel I have stayed in during any of my visits to Surabaya. Would recommend anybody to book this hotel when coming to Surabaya.

4.7 Diarna S.
Indonesia
July 30, 2015
a simple hotel in central surabaya
hotel cleanliness, food, location
We enjoy our holiday in this hotel, but the bathroom condition was bad, needs tobe fixed soon. Thx

4.3 Jessica L.
Indonesia
July 24, 2015
old building, some facilities have trouble
location, price, and swimming pool
please upgrade your facilities