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Recent customer comments

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Excellent



based on 1039 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.7
  • Food/Dining 8.2

Ruta K.
Lithuania
November 25, 2014
Perhaps the best hotel in Surabaya
It is clean and pleasant, it has the history, nice classic architecture and interiors, comfortable big rooms
Staying in hotel is very pleasant, when you get in - you get into another world (comparing with the surrounding in Surabaya). The hotel has nice history and the buildings are historical. The atmosphete is very good - calm, the stuff is very helpful. There are two restaurants inside. We recomend to try the restaurant Sarkies. We think it is the best place to stay in Surabaya.

Cheng L.
Malaysia
November 25, 2014
Good hotel in Surabaya
Fresh air, nice pool and good landscaping
Overall great and acceptable. Only bad is too many mosqitos.

Rufus N.
Singapore
November 25, 2014
5 Star Hotel at a Budget Price
Quietness, Security, Grandness
This hotel is built by the same Sarkies Brothers whom also built The Raffles Hotel in Singapore. Same architecture as the Raffles Hotel but with a much affordable pricing. I would have stayed there again if not for its inconvenient location right infront of a busy junction.

Shahril J.
Singapore
November 23, 2014
very nice stay
ambience, food, staff

Mohamed M.
Maldives
November 17, 2014
Excellent
Location, food and staff

Maryse L.
Canada
November 17, 2014
time travel
the hotel, the hotel, the hotel
it's always good to go back to that hotel. it's a destination in itself. I feel it lost a bit of luster since it's not a Mandarin anymore, but still, it's just a great hotel.

Ratna S.
Indonesia
November 17, 2014
Exotic Hotel
Location, Big Room, Food
I just stay 1 night and so amazing hotel. All good

Tabita M.
Indonesia
November 16, 2014
good hotel with good ambience
its antique decoration, friendly staff, delicious bread
good

WEI L.
Malaysia
November 13, 2014
Nice hotel
Nice ambience with colonial facade, great service, spacious room
Excellent hotel in general. Nice relaxing feel. Preservation of colonial style, rustic yet luxurious

Marliyani T.
Singapore
November 10, 2014
good onr
peaceful.quiet.relax.
thou its only for one night. i had a pleasant stay. great food too.