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Hotel Tunjungan

Jl. Tunjungan, 102 - 104, Surabaya Center, Surabaya, Indonesia 60011 (Show on map)

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Hotel Area: Surabaya Center Number of Rooms: 273

Recent customer reviews

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6.9

based on
328 reviews

Value for Money
6.5
Location
8.7
Staff Performance
6.5
Hotel Condition/Cleanliness
6.7
Room Comfort/Standard
7.0
Food/Dining
6.1
All reviews (328)
Steve L. Business travelers France, November 02, 2012
Great location, good food and service

food, service, location
8
Good service, good food. For a 4-star hotel the bed could be better. The swimming pool is not nice.
Tack L. Couples Australia, November 01, 2012
Good location & service clean hotel

service & location
8
confortable & value for money, friendly staff will recommend for stay if you like around cityarea. Good security & felt safe during stay
Restaurant Tip: Has good selection of eating in shopping centre next door especially chinese food
Djamila D. Business travelers Indonesia, October 30, 2012
lovely hotel and service with smile

reasonable price, strategic location, big room.
6.3
nice old hotel, reasonable price, big room even old...
Shopping Tip: good location go to anywhere, business, shopping, etc
Yuliana S. Business travelers Malaysia, October 30, 2012
Lovely hotel and service with a smile

best features of the hotel
10
very beautiful and comfortable hotel. clean and neat. very good customer service. service with smile. the hotel view is very nice. the hotel staff is very helpful and charming and friendly.
Sightseeing/Attractions Tip: good hotel
Py D. Couples Brunei Darussalam, October 27, 2012
conveniant good location

largest shopping plaza next door
8.3
disappointments: 1. can not borrow iron 2. hot water tap not instant 3. water from showering wet the bathroom's floor overall: 1. service is good 2. room large 3. breakfast reasonable
Shopping Tip: convenient for last minute shopping, taxi always available
Henry T. Groups Indonesia, October 24, 2012
Great location and big rooms

Beside shopping mall
9
It is cheap and good hotel. It comes with spacious room, clean and nice. Less than 5 minutes walk to the biggest shopping mall in Surabaya. Don't miss it if you are considering to go to Surabaya for holiday. You have to try the local delicacy which is Ayam Penyet, it taste great.
Wie T. Solo travelers Indonesia, October 19, 2012
Standard facilities and old stuff

Location was the nearest spot to the place i am going to reach
3.3
I have a noisy room. When I told the receptionists, they did nothing. No appology and no solution
Hiroshi C. Business travelers Japan, October 19, 2012
Front service was minimum and mostly unhelpful

Location can be enjoyed if you like go shopping
4
Before staying, needed to extend 1 more day and talked to the front clerk because the plan had changed. Explaining in advance for my extension, the last day, no one checked my booking status and said "You cannot stay here any more because you don't have eligible booking 1 more day". Of course, complained it and let them check my extended reservation took almost 20 min with getting back to their operation room along with my cell phone displayed Adoda booking status finally with any apologies.
Leonard H. Business travelers Indonesia, October 19, 2012
Old style but nice

Great Location
8
everyone who travels to surabaya must have heard about tunjungan. from time to time this name is well known as surabaya shopping area. now there is tunjungan plaza building, which become the icon of this activity. and this hotel towered just next of tunjungan plaza, separated just by a small street. for those who adore shopping as their lifestyle, this hotel is just what you looking for. there are no such of perfect place. and so is this hotel. the room is quite big, but very old style. hotel management should replace the tv with updated and bigger lcd. for that room size the tv look funny
Hiroshi C. Business travelers Japan, October 18, 2012
Staff need to be more educated and trained

Easy to access where you want to go
5
Had a really bad experience almost every day because the key card needed to updated the room number made us annoying to do so at counter each morning during my 5 days stay. Staff around the cafe in the morning were always mostly useless just kept on standing without doing anything. Get them really educated for what the hospitality is all about from a to z.

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