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Recent customer comments

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All reviews (691)

Business travelers (251)

Couples (140)

Solo travelers (93)

Families with young children (102)

Families with older children (68)

Groups (37)

Very good
7.0
based on 691 reviews
Hotel Condition/Cleanliness
6.8
Facilities
5.9
Location
8.7
Room Comfort/Standard
6.9
Staff Performance
6.9
Value for Money
6.6
Food/Dining
6.2

6 Aszahari H.
Malaysia
February 28, 2016
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6.8 Abdul J.
Singapore
February 22, 2016
Old rooms. The rest is ok
Good location, food is ok, staff are helpful and prompt but rooms are old. The bathroom facilities like shower taps and bathtubs need to be replaced

4.3 Hui S.
Singapore
February 13, 2016
bed sheet dirty, comforter smelly,breakfast bad
hotel near to shopping mall
unpleasant stay,book 4 nights but stay 3 nights. bed sheet was dirty comforter was smelly. breakfast was bad.

6.8 David R.
Australia
February 07, 2016
Pleasantly surprised
Ive stayed at this hotel a few times before, mostly for good location in town and near plazas and sights ..but I felt it was too cavernous and a bit run down... seemed to need a good renovation as it aged ..but this time it all looked better ...not sure what they have done..check-in was smooth friendly and very efficient, the room looked clean and actually well designed, big and spacious; breakfast was fine, a lot of it if rather standard. Now it's looking and running better it is a much better proposition. However hot water was poor in the morning, plus those vast beds need an extra pillow. Good value hotel...

8 NOVIA K.
Indonesia
February 08, 2016
Old hotel but clean
Standar menu breakfast & the taste.

4.7 Ruben T.
Australia
January 06, 2016
Unclean room, poor service even public used elevat
location
Unpleasanr, even we stay at the hotel almost for resting in the evening.

7 Husein T.
Indonesia
January 02, 2016
over rated hotel
complimentary new year eve dinner, location,

9.3 Ronald K.
United States of America
December 24, 2015
Location is best feature
Location, staff friendliness, dining
I selected Hotel Tunjungan due to location. That is its best feature. After reserving the room I read so many negative reviews I almost cancelled, but I am glad that I did not. In contrast to many others, I found the dining superior to other hotels in which I have stayed in Indonesia. I did not find it necessary to ask for any items I thought missing. Wi-fi is a problem, country-wide. I found problems with connectivity, took my laptop and android phone to the front desk, and the problems were resolved. Inconvenient, yes, but functional. The hotel is old; the elevator operation takes some getting used to, again, I asked and received help from the staff. Any problems I encountered were overcome with minimal inconvenience and all such problems were minimal when compared to the benefits of location.

4.3 AHMAD I.
Indonesia
December 27, 2015
smell not good, breakfast not okay
location
breakfasf not good, hotel small so bad.

8 Felix B.
Indonesia
February 26, 2016
good stay
clean, comfort, nice service