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Hotel Utami

Raya Juanda Selatan, Surabaya Airport, Surabaya, Indonesia (Show on map)

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Hotel Area: Surabaya Airport Number of Rooms: 137

Recent customer reviews

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Pleasant

6.4

based on
47 reviews

Value for Money
6.6
Location
6.8
Staff Performance
6.3
Hotel Condition/Cleanliness
6.3
Room Comfort/Standard
6.5
Food/Dining
5.8
Business travelers (47)
Hunsa P. Business travelers Thailand, March 24, 2013
european design

1.Nice interior decoration with European design. Thought I were in Europe.2.Near to the air port. 3. Big room but bath room not well designed.
5.3
The lobby was very dim and quiet . Looks spooky with very few people and activities. Restaurant was expensive and limited menu for dinner. Tax was 21 percents. There were local road side eateries opposite of the road.
Sivakumar N. Business travelers India, February 24, 2013
Good Hotel

Location is very near airport
8.3
Its a good hotel- value for money. very near the airport. The rooms are cozy and reasonably good. Only one thing was they confirmed me a pickup from the airport and then i was left waiting at the airport. when i checked with the front desk they said that my selection of room type didnt have that service. i was disappointed, but the hotel is so close to the airport that i didnt fret or fume on that.
Siew H. Business travelers Malaysia, December 04, 2012
good location

nice hotel
8
i stay in this hotel because of the location. No complaint during my stay.
Ahmad D. Business travelers Singapore, November 24, 2012
lovely hotel

nice location
7
pleasant..but need to look into the rodents ..Food wise.. is OK..clealiness can be improved. Receptionist pleasant and helpful and friendly.. Maybe each room should have thermost since we need hot water and need to ASk for thermost . Anyway have enjoyable time.. maybe can provide massage service... so the guest can be relaxed .
I M. Business travelers Indonesia, November 15, 2012
simple hotek

near airport
6
its quite good for bussines trip, quite cheap, not much to seee around the hotel
Restaurant Tip: not many option for brakfast
Anna B. Business travelers September 11, 2012
Decent for a one-night stay

Close to the airport
7.7
I stayed for just one night as I was visiting a kota nearby. Close to the airport but otherwise nothing worth mentioning. Fairly clean and friendly staff.
Mohamad R. Business travelers Malaysia, May 22, 2012
Nice hotel but no internet, smelly water

close to the airport
7.7
The hotel room is big enough but the water is smelly and there is no internet. Food is very good at the restaurant. The hotel employees keep trying (politely) to get girls into the room.
Chaulanna W. Business travelers Indonesia, March 27, 2012
transit hotel

near airport
8.3
its onlty take 15 minutes to airport great service but poor reception service
Catherine F. Business travelers Singapore, January 07, 2012
great hotel and great service

Service
8.3
staff were friendly and helpful and go beyond their call of duty. the room was clean and peaceful.
Devlin C. Business travelers Indonesia, November 12, 2011
great and newly renovated hotel, but noisy

Bed is italin brand Florence
2
i love the bed, the shower and the air conditioning. everything about the room was perfect. price was also perfect. but the bikers' gang keep my stay sleepless at night. super noisy! the staff cannot do anything. these gangsters are so rowdy and they bet on each other while they race on the highway. unfortunately most rooms face the highway.
Hotel Feature Tip: Bring an earplug!

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Hotel Utami Surabaya - Hotel ExteriorHotel Utami Surabaya - Hotel ExteriorHotel Utami Surabaya - Hotel InteriorHotel Utami Surabaya - Hotel InteriorHotel Utami Surabaya - Hotel InteriorHotel Utami Surabaya - Guest RoomHotel Utami Surabaya - RestaurantHotel Utami Surabaya - Guest RoomHotel Utami Surabaya - Hotel InteriorHotel Utami Surabaya - Hotel InteriorHotel Utami Surabaya - LobbyHotel Utami Surabaya - Junior SuiteHotel Utami Surabaya - Junior SuiteHotel Utami Surabaya - Junior SuiteHotel Utami Surabaya - Executive RoomHotel Utami Surabaya - RestaurantHotel Utami Surabaya - Meeting Room

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