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Verified traveler reviews

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based on 271 reviews
  • Cleanliness 6.4
  • Facilities 5.0
  • Location 7.1
  • Room Comfort/Standard 6.5
  • Service 6.7
  • Value for money 6.6
  • Food/Dining 6.0

Ting-I W.
October 23, 2014
Very close to the airport.
Reasonable price and good service

sarah V.
October 22, 2014
Transit Only
Near to Airport
Our groups just arrived from Hong Kong late at night, and had to catch the flight to home early in the morning. So we chose this hotel to stay coz its near to the airport. Overall, we didn't enjoy much staying at this hotel. Dirty room and bathroom, bad breakfast menu, and no private transportation available to send us to the airport. The benefit was just we were not late for the morning flight

Mohamed A.
October 03, 2014
Transit hotel..
Nothing great about this hotel..
Just for a night stay for transit..

Reni P.
September 19, 2014
Room not clean
Location, Food / Dining
Will be back again if room can clean. when I spend the night at this hotel, the smell of cigarette smoke was overpowering all so uncomfortable, no towels, and also glass.

Yuyun L.
August 27, 2014
Convenience location
Fast check in process, nice breakfast, near airport
Need upgrade on bathroom condition, already old, some area looks dirt

Scott H.
August 08, 2014
OK Transit hotel for Surbaya
Location, Staff, Location
Just used as a transit stop. The room was clean and comfortable. Air con struggled. Room did not have WiFi, have to go to lobby area for it. I was late checking-in, close to midnight. Staff were friendly and helpful. Ok for a transit hotel.

inneke K.
August 02, 2014
Lousy Hotel
It's Lousy hotel with worst service. The hotel staff needs to go some service training. I booked for Junior Suites, however the room very different from the photos at web, so please don't believe the photos. No wifi at the room, Wifi only available at the lobby. The bathroom so dirty, looks never clean, stain everywhere. no omelette at Breakfast service. if you want to book hotel near Juanda Airport, please don't book this hotel. There are many hotels nearby n new hotels.

Mark B.
United States
July 08, 2014
Very close to airport
close to airport, big room, comfortable bed

June 30, 2014
I felt very very sad since the staffs and hotel were not friendly to the guest, very very unhappy

May 29, 2014
Just for transit.
Affordable. Close to Terminal 2. Water pressure so high.
Check in long time, no staff to show the room, when staff came, he brought along different person (not us), have to wait some more. No bell boy, have to carry bags ourselves. Lobby so hot no aircond. It is very good for transit to terminal 2, can arrive in less than 10min. We ordered food to room, but the taste is so terrible.