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Very good 7.5
Based on 197 reviews

Agoda Verified Reviews

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Very good

based on 197 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.5
  • Location 8.5
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.0

Laurensius L.
April 26, 2016
Good location and cozy hotel
The hotel is only walking distance to Tunjungan Plaza. Internet connection was good and hotel was cozy. Overall, good value for money.

Yogi E.
April 18, 2016
Good location and value for money
the only problem i found during breakfast. precise with gathering of any company, i thought service staff are "lose in battle". too many customer to be serviced, but they insufficient in number. others are good, the location is excellent

Edward B.
April 07, 2016
Room ok
Breakfast too much focussed pn Indonesian people. Overall stay was ok

February 14, 2016
excellent service and rooms
can't say other than excell in all area

Fathur R.
January 18, 2016
Good Location
Good Location

Ming L.
November 18, 2015
Good location but the street noise was loud
Location and Price
The hotel is old. They are making renovation. However, the noise from the street car was loud since it locates in front of a main street. The location is good since it is right in the middle of downtown.

Erwin E.
November 13, 2015
Hotel tua yg ms mempertahankan zamanya.
So far ok

Mong S.
November 01, 2015
Excellent Staff Service
Staff Service is about the only thing to boast about in this hotel Well Done! Thumbs Up!
Staff service is very good. They give their personal handphone number and tell us that we may whats app them at any time whether we are in Surabaya or not. When they say that they will prepare something for you like a car(With payment) waiting to take you round the place and they make sure that they will do it. Very helpful staff. Bell Boy also tries his best to provide you with everything that you request for like old newspapers. The only problem is the driver that took us around does not speak English. As we speak a little Malay coupled with a little hand signal we could still communicate. For people who don't speak Malay / Indonesian big time trouble for you when communicating with the driver. Other than that his driving is okay. Manners is also quite good and polite. On the whole everything is okay except for the language problem.

Tuck C.
October 30, 2015
Comfortable but noisy
Comfortable, Spacious, Friendly Staff
Comfortable room, spacious room however it is so noisy during the night even during 12am. the windows are not sound proof :/

Rosmizah C.
October 23, 2015
perfect stay
cleanliness, location and comfort
Nothing much I can say. awesome stay in this hotel..