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Recent traveler reviews

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Very good



based on 194 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.6
  • Location 8.5
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.3
  • Food/Dining 7.0

7.6 wan B.
Malaysia
May 23, 2016
An oasis in a bustling city
Hotel with a central location. Good staff but facilities need to be improved.

10 IBNU P.
Indonesia
February 14, 2016
excellent service and rooms
can't say other than excell in all area

7 Fathur R.
Indonesia
January 18, 2016
Good Location
Good Location

5 Ming L.
Malaysia
November 18, 2015
Good location but the street noise was loud
Location and Price
The hotel is old. They are making renovation. However, the noise from the street car was loud since it locates in front of a main street. The location is good since it is right in the middle of downtown.

5.3 Erwin E.
Indonesia
November 13, 2015
Hotel tua yg ms mempertahankan zamanya.
Location
So far ok

7.3 Mong S.
Singapore
November 01, 2015
Excellent Staff Service
Staff Service is about the only thing to boast about in this hotel Well Done! Thumbs Up!
Staff service is very good. They give their personal handphone number and tell us that we may whats app them at any time whether we are in Surabaya or not. When they say that they will prepare something for you like a car(With payment) waiting to take you round the place and they make sure that they will do it. Very helpful staff. Bell Boy also tries his best to provide you with everything that you request for like old newspapers. The only problem is the driver that took us around does not speak English. As we speak a little Malay coupled with a little hand signal we could still communicate. For people who don't speak Malay / Indonesian big time trouble for you when communicating with the driver. Other than that his driving is okay. Manners is also quite good and polite. On the whole everything is okay except for the language problem.

8 Rosmizah C.
Singapore
October 23, 2015
perfect stay
cleanliness, location and comfort
Nothing much I can say. awesome stay in this hotel..

7.7 Rifqi H.
Indonesia
October 04, 2015
A comfort pleasant stay
Distance to TP, affordable price and convenient

9.7 Indrawati I.
Indonesia
September 24, 2015
Good hotel
Food, comfort and good location
Satisfied with the services

5 Ming L.
Malaysia
September 18, 2015
This is an old hotel which requires renovation
Location
This hotel is about 5 minutes walk to TUnjungan Plaza. It locates right in Surabaya business center. The hotel is old and requires many improvement.