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Very good 7.5
Based on 198 reviews

Recent customer comments

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Very good



based on 198 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.4
  • Location 8.5
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.0

6 novy W.
Indonesia
April 30, 2016
nice
Was a nice place with a nice room and a nice service.

8.8 Laurensius L.
Indonesia
April 26, 2016
Good location and cozy hotel
The hotel is only walking distance to Tunjungan Plaza. Internet connection was good and hotel was cozy. Overall, good value for money.

6.8 Yogi E.
Indonesia
April 18, 2016
Good location and value for money
the only problem i found during breakfast. precise with gathering of any company, i thought service staff are "lose in battle". too many customer to be serviced, but they insufficient in number. others are good, the location is excellent

6.8 Edward B.
Netherlands
April 07, 2016
Room ok
Breakfast too much focussed pn Indonesian people. Overall stay was ok

10 IBNU P.
Indonesia
February 14, 2016
excellent service and rooms
can't say other than excell in all area

7 Fathur R.
Indonesia
January 18, 2016
Good Location
Good Location

5 Ming L.
Malaysia
November 18, 2015
Good location but the street noise was loud
Location and Price
The hotel is old. They are making renovation. However, the noise from the street car was loud since it locates in front of a main street. The location is good since it is right in the middle of downtown.

5.3 Erwin E.
Indonesia
November 13, 2015
Hotel tua yg ms mempertahankan zamanya.
Location
So far ok

7.3 Mong S.
Singapore
November 01, 2015
Excellent Staff Service
Staff Service is about the only thing to boast about in this hotel Well Done! Thumbs Up!
Staff service is very good. They give their personal handphone number and tell us that we may whats app them at any time whether we are in Surabaya or not. When they say that they will prepare something for you like a car(With payment) waiting to take you round the place and they make sure that they will do it. Very helpful staff. Bell Boy also tries his best to provide you with everything that you request for like old newspapers. The only problem is the driver that took us around does not speak English. As we speak a little Malay coupled with a little hand signal we could still communicate. For people who don't speak Malay / Indonesian big time trouble for you when communicating with the driver. Other than that his driving is okay. Manners is also quite good and polite. On the whole everything is okay except for the language problem.

10 Tuck C.
Malaysia
October 30, 2015
Comfortable but noisy
Comfortable, Spacious, Friendly Staff
Comfortable room, spacious room however it is so noisy during the night even during 12am. the windows are not sound proof :/