arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 797 reviews

Recent customer comments

Filter by traveler type

based on 797 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.6
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 8.3

Raymon F.
August 01, 2015
Old but classy
location, staff, services
It was great.

Yolanda B.
July 29, 2015

Dewi S.
July 21, 2015
Luxury and strategic at the reasonable price
Strategic location, Facility, Cleanliness
I got special price with agoda. Its 65% disc from the rate. I love it. I can experience the luxury facilities at the very good price. The hotel location is so strategic, mall is within walkin distance. Local culiner are soroundings.

Ronald C.
July 20, 2015
All is great
Food, clean, great staff performance
Really suite for a 5 star hotel, 5 star staff performance, 5 star food, 5 star room facilities.. Two thumbs up

Robert H.
United States
July 15, 2015
Very Good well trained staff
Staff Staff Staff

Curtis L.
United States
July 12, 2015
Helpful personnel, convenience to shopping, comfortable bed.
Disappointed. Bathroom wasn't always cleaned properly, towels were short for two adults and two young children, hair was in my wife's breakfast on one day; no apology or attempt to soften the situation.

Lee Y.
June 29, 2015
Good class hotel at good location
Nicely decorated, good location and good food
I enjoyed my business stay at the hotel. Staff are friendly and the hotel is well maintained

Jayron Y.
June 25, 2015
Nice Hotel
Friendly staff, nice room and awesome food
We get upgraded to executive room to enjoy the executive lounge. Enjoyed alot and the room is nice. Staff is friendly as well. Will definitely go for the next time

Catherine Y.
June 22, 2015
Friendly Staff, Good Location
Nice Room. Feel like home.
Good location, provide shuttle bus to the nearest mall although it is walking distance. Breakfast is yummy.

June 17, 2015
Fantastic hotel with fair pricing
Location, confort, value for money
JW Marriott Surabaya is a top class business hotel with very good value for money. All amenities of a 5 star in the heart of the city