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Excellent 8.6
Based on 812 reviews

Recent customer comments

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Excellent



based on 812 reviews
  • Cleanliness 8.7
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 8.3

Kelvin W.
Singapore
May 18, 2015
Location not as good as Sheraton
Location, Staff and Cleanliness
Cleanliness was ok in the hotel, But location not as well positioned compared to Sheraton. So i will choose to stay sheraton again next time.

John T.
Indonesia
May 11, 2015
Excellent
Price location service
now its my regular hotel for business in surabaya

Chumaidah M.
Indonesia
May 10, 2015
Amazing Experience
Comfortable room, strategic location, nice staff

novy W.
Indonesia
May 09, 2015
cleans
good design
The staff were generally friendly and helpful, Great Location and Great Facility

novy W.
Indonesia
May 09, 2015
cleans
good design
The staff were generally friendly and helpful, Great Location and Great Facility

Derek K.
Malaysia
May 05, 2015
On my way to Bromo stayed at JW Marriott
Warm reception, attentive staff & clean & safe facility
It was a great stay, the location is good, the premises is secure & safe. We took a day's tour around the city where everywhere seem so near. The staff is exceptionally helpful in giving tips on how to get to places, sold us an upgrade to the executive floor, which comes with breakfast and free excess to the lounge with free-flow of drinks & light food. The lounge is located on the 21st floor with a good view of Surabaya city. With free flow of Australian wine & a good selections of bite size food (warm ones too), cheese platter, wonderful spread of desert - it's good to spread the night seeping wine & dine, at the lounge - if the weather is unpermitting to venture out for something local. The attentive and friendly staffs that made the difference, they pamper you with their warm hospitality & a wonderful smile!

Abdul S.
Indonesia
May 04, 2015
Best Service, Best Location, Best Food
Location, Staff, Food
Nice stay

Dianne A.
Indonesia
May 03, 2015
Excellent Staff Service and Good Location
Strategic, Good Staff Performance, Good Food for Breakfast
It was great and I will absolutely come back to stay here

Ryan R.
Indonesia
May 03, 2015
Good value for money
Cleanliness, location, service

Nurul N.
Singapore
April 27, 2015
Polite staff, awesome room, good location.
Attentive guest officers and spacious clean room. Highly recommended!