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Excellent 8.6
Based on 781 reviews

Agoda Verified Reviews

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based on 781 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 8.3

7.7 Yuliana O.
March 16, 2015
old hotel at great location, needs renovation
location, pool, dining
I have been coming to JWM SBY now for over ten years, however I have to say it badly needs renovation and to train staff. Front desk is OK but the resto and mostly the housekeeping are not professional and the rooms arent cleaned properly @ all. It was most likely the last time I will be staying since I think the hotel is not on an intl 5star level anymore and the service gone bad. Rooms are run down and I need to repeat, housekeeping is doing a bad job.

8 Waimun C.
March 15, 2015
Worth for 5 star
Good breakfast, friendly staff and good location
Staying a night here, the staff is friedly and location is good.

10 Rosye S.
United States
March 14, 2015
Great hotel!
Beautiful hotel, friendly staffs, great location.
It's a great hotel! We all enjoyed our stay!

8 rafidah O.
March 09, 2015
Good location
Location, comfort n friendly

9 Deby A.
March 04, 2015
The hotel needs to be maintaining the room comfort
The breakfast is superb. The staff is so helpful, polite, and kind. The location is good because it's in the center of the city.
I love this hotel and always stays here every two or three times a year.

7.3 King T.
Hong Kong
March 04, 2015

9.3 Mohd F.
February 24, 2015
Pleasant Stay
Location..cleanliness and the comfort of the bed.
The bed was excellent. Surabaya has plenty of rainy days so if you are stuck indoors u can feast on the numerous international channels on offer and use of the facilities found in the hotel. Tunjungan plaza is also very nearby and with teh shuttle operating at 30 min intervals , its conveninent to just hop on and go and get some food and stuffs up. The hotel is very clean and staff were friendly and respectful to your needs.

9.3 Harry N.
United Kingdom
February 16, 2015
Best service anywhere
Having travelled Asia for over 30 years I know just how good service is in general. This hotels courteous and friendly staff beat all others. Whoever is responsible for staff training should be compld

7.3 Lim C.
February 16, 2015
friendly staff

6.7 Anthony H.
United Kingdom
February 10, 2015
Not bad
bed, pool and breakfast
decemt hotel and priced fairly