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Very good 7.8
Based on 1230 reviews

Recent customer comments

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Very good

based on 1230 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.0
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

6.7 Shelly T.
October 06, 2014
Not Bad
Location, condition and service
overall the stay is quite short and comfy, available for late check-in and the services are quite nice.thank you

8.3 Sarawanan T.
October 01, 2014
Fine hotel to stay
The food was excelent, staff very friendly even remember my name evry time, room cleaniness
I would say I can give 4 star for the stay here. Nothing much to complain. Thank all the staff during my stay and made my stay perfect.

7 Zopfan B.
September 29, 2014
Nice place but not for their wifi
Clean, good location, great bussiness center

8 Peter S.
September 24, 2014
Nice pleasant stay
The room, swimming pool, and breakfast
Pleasant and enjoyable with helpful friendly staff.

9.3 AHMAD M.
September 20, 2014
Mercure Surabaya
Pleasant and good value for money

8.3 Dewi D.
September 15, 2014
accessible and cozy ...
Location - food - staffs
Mercure Surabaya -- its location is superb, very easy access to public transport but inside it is soundproofed of very hectic traffic outside the hotel so in all its nice to stay in to.

8 Heru W.
September 13, 2014
good hotel
location; food; price

8 rommy G.
September 11, 2014
Location, comfortable, price
Im so good

7 Caroline S.
September 09, 2014
my oppinion
location, food.

6 Kien C.
September 09, 2014
Nothing great but good rate for that day.
Funny thing is with this hotel there is no room service menu in the room. I wanted to order some food but do not brother to call to ask for menu. Very strange for a reputable hotel chain who does not have room service menu.