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Recent customer comments

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Very good

based on 1225 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.6
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

5 Stephanus D.
June 23, 2014
got a noisy room
good located, nice staff, close to pizza hut
i change room because the out door unit of air conditioner is so noisy. my next room was also noisy by people talking from the room beside

7.3 Fouad M.
June 13, 2014
nice hotel with good service
clean, good location, cheap
It's just short stay at Mercure do to Business trip, we arrive from Jakarta at night after visiting Gresik area in the all day and the next day we left for continue trip to Makassar. We enjoy to stay at Mercure

8 Josef K.
June 06, 2014
Good Good good good good good good good good good

8.3 Ichwan S.
June 03, 2014
convenience & comfort
Convinience interior, clean room, well maintenance furniture.
The only little thing that bothering was just the distance of parking lot to the front door. Which is no other short way we can walk through except the only front area. (We rent a car). Other than that, office staff to security, were ready there to help us with no "tip face". Really appreciate it.

8.7 Josman G.
June 01, 2014
We are happy stay at this hotel
Nice hotel for family, easy access to malls around the city and friendly staffs
The coverage of provided wifi is required to be enhanced so can be accessed from the room

8.3 Yuni S.
May 31, 2014
mercure showed their star!
location, attentive staff and service
this hotel showed me their star! really 4* as well. what is the diff one hotel and others, it comes from the service. they are really good in service, when i check out, i forgot to bring my stuff, after a day at home then i realized abt the stuff, i call the hotel and they said the stuff can take anytime. hopefully mercure can offer promotion/ sale price often,

10 Muhammad J.
Brunei Darussalam
June 02, 2014
1. Comfort. 2.Convenient. 3.Clean
I am happy and satisfied with it and looking forward to stay at any other Mercure Hotel in the near future.

6 Adrian W.
May 30, 2014
Good place, comfort, easy access to city
Is very good, good breakfast, clean room, .........

7 ronny S.
May 20, 2014
good location and clean serlvice
clean simple and central located
good location and getting so closed with everywhere because it is in the central of surabaya

7.7 Hariadi G.
May 20, 2014
Quiet City Hotel
Quiet, Clean and Affordable
Centrally located, near everything like Taman Bungkul, Mc Donalds, RS Darmo, St Maria School, Widya Mandala University, etc. Room is clean, Fitness Centre is nice. Affordable spa package is available too.