arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.8
Based on 1230 reviews

Recent customer comments

Filter by traveler type
Very good

based on 1230 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.0
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

8 David S.
August 10, 2013
Fne business hotel
Clean, centrally located and friendly staff
I like the place overall. The only thing to improve is internet speed and mobile phone connection. The Wifi and LAN is rather slow. Whereas I often cannot connect to my mobile phone provider. Need more repeaters in this case. Thank you.

8 Logan C.
United States
August 10, 2013
Helpful kind friendly staff
Familiar staff, very helpful staff, clean room
It was very pleasant stay feel like home with very helful nice staff also good value for your money . Definitely will come back to this hotel. Thank you Faisol and friends . Nice of you all.

6.3 Leslie L.
August 06, 2013
Nice business hotel
Variety of local breakfast food, nice to have meetings in the lounge hotel, and at the center area
It was pleasant staying at Mercure Surabaya Hotel, the center location of the hotel is ideal for reaching both business central and shopping center in Surabaya

9.3 David S.
August 04, 2013
Centrally located hotel for business trip
Staff friendliness, overall cleanness and good housekeeping service.
The hotel is centrally located in the city of Surabaya. The hotel is clean and staff are friendly. The only thing to improve is the Internet connection speed. It is quite slow, both with wifi and also the provided LAN.

8.3 Mochammad H.
August 01, 2013
Nice Hotel
clean, good location, nice room
It is a good hotel. The guest room, the lobby, the restaurant. And it is easily accessed. But the parking lot is far from the lobby/hotel entrance.

9.3 Marc L.
United States
July 29, 2013
Great value hotel nestled in the heart of the city
Breakfast buffet, large room, fast internet
We had a wonderful day at this hotel. The check in and check out was super fast, friendly and efficient staff, and the bathroom was so well designed!

8.3 Ken A.
July 28, 2013
business outstation trip
staff, room, food; they were all great for me.
wifi is strong and fast in lobby and slightly weaker in room they have a cafe, and 3 other restaurants serving chinese, local and japanese food it's easy to get blue bird taxi, just tell the staff to walkie talkie one for you and they always use meter. the room is good, comfortable enough and their spa has good masseurs that delivers a great massage. i visited galaxy mall, its a great place for food and shopping.

8.7 Suriharto L.
July 17, 2013
Pleasant stay
central, nice, and good location
The hotel is centrally located in surabaya. near to tunjungan, which is a retail haven in Surabaya. I chose this hotel, since it is convenient to go to rail station Gubeng, only 15 min with Taxi, and Taxi is relatively easy to get. For shopping, head to Tunjungan which is north of this htoel. You will come to Tunjungan Plaza

8.7 Sukma D.
July 17, 2013
nice hotel
nice city view, comfort and clean room, near to tunjungan plaza (the shooping mall)
overall nice, taxi (non-meter) from juanda airport IDR 140.000.

7.3 Indra W.
July 16, 2013
affordable hotel for conference and bussiness
confortable room
it was a short & comfortable stay. huge conference ballroom and friendly staff for service